| Post 1 made on Saturday August 10, 2013 at 14:16 |
InHomeDemo Long Time Member |
Joined:
Posts: | April 2010
314 |
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I can control the system with an IPad, but the MacBook won't even bring the app up. It says sonos quit unexpectedly. I go over to the iPad and no problem. Customer did say they updated the system yesterday. I tried unistalling sonos and reinstalling on the MacBook. Any ideas.
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| Post 2 made on Saturday August 10, 2013 at 20:07 |
ichbinbose Select Member |
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Posts: | August 2011
1,822 |
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have you tried to delete the sonos software and then reinstall it? maybe it got corrupted in the original download & install. I doubt it, but odd things like this can and do happen.
Also is there more than one SSID being broadcast? I ask because, as today my wife's iPad would not connect to our C4 system until I told the iPad to connect to a different SSID (on the same WAP) and then suddenly it was able to connect.
It was not a C4 issue as my phone was able to connect immediately to the system, which is what made me try a different SSID.
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| Post 3 made on Saturday August 10, 2013 at 20:19 |
Innovative A/V Select Member |
Joined:
Posts: | December 2007
1,966 |
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reset the controller on the macbook....then reopen
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www.goinnovativeaudiovisual.comCedia certified installer ISF Certified 'It's not how many times you get knocked down but it's how many times you get back up and go forward" |
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| OP | Post 4 made on Saturday August 10, 2013 at 23:38 |
InHomeDemo Long Time Member |
Joined:
Posts: | April 2010
314 |
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It won't even let me reset the controller on the Macbook. Comes up with a bunch of computer code. I have tried uninstalling it and reloading the software on the Macbook. There is only one router, so everything should have the same SSID right?
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| Post 5 made on Sunday August 11, 2013 at 11:11 |
Impaqt RC Moderator |
Joined:
Posts: | October 2002
6,201 |
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What version of OSX are we on here? Have you (or client) done any investigating into other aspects of the computer? Corrupt files? bad Hard drive or memory? What macbook is it?
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| Post 6 made on Sunday August 11, 2013 at 12:31 |
cma Super Member |
Joined:
Posts: | August 2003
3,044 |
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I don't remember the solution but if you go on the SONOS forums this is talked about and it is an easy fix within the networking settings on the computer. Just go to the forums and do a search for Mac/Apple and it should pop up.
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