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The following page was printed from RemoteCentral.com:
Topic: | Another Comcast Rant This thread has 51 replies. Displaying posts 1 through 15. |
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Post 1 made on Monday January 28, 2013 at 17:50 |
39 Cent Stamp Elite Member |
Joined: Posts: | May 2007 17,523 |
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After hours of nothingness i ask the last real human being i talked with to guide me to where i could go and complain about the lack of service...
Comcast: Go to comcast.com Me: I know all about comcast.com. Its a sea of nothingness. Comcast: Sorry to hear you feel that way but its a great support tool. Me: No its not. I click "contact us" and it takes 10 clicks to reach a phone number. Comcast: Those pages are useful information. Me: Maybe...but they sure as hell don't belong on a Contact Us page/s. Please give me the URL to the complaint form. Comcast: You can leave a comment. Me: Please provide me with the URL. I am at comcast.com. Guide me to the comment form. Comcast: Type in "Comments" in the search box. Me: I just did. I have 15 search results going to everything but a Comments form. Can you guide me to the Comments page? Comcast: Hold on just a second. Me: This is a perfect example of how useless your website is. YOU can't even guide me to the comments area.
I know this is typical comcast crap but i thought i was funny that the tech who tells me that comcast.com is such a great tool can't even figure out how to navigate it to a page that she suggested i visit to make a comment.
This all started when chat support gave me a phone number that asks if you want to listen in Spanish. Then it asks for your phone number. Then it asks for your zip code. Then it asks you to choose 1/2/3 based on what you are calling about. No matter what you choose you will jump right back to being asked if you would like to continue the call in Spanish. I finally got a working number where tech support told me that i had to speak to billing and then 30 minutes later billing answered and told me i had to speak to tech support. Thats when i gave up.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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Post 2 made on Monday January 28, 2013 at 17:58 |
william david design Super Member |
Joined: Posts: | March 2005 2,943 |
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Comcastmustdie dot com
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Defectus tuus consilium carpere discrimen mihi non constituit. |
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Post 3 made on Monday January 28, 2013 at 17:59 |
3PedalMINI Loyal Member |
Joined: Posts: | July 2009 7,860 |
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i love the "were sorry you feel this way"
When i was dealing with GM every other word that came out of their useless mouth was "were sorry you feel this way" And every time I call for TS of any kind there is always that statement.
STFU i dont care that you are sorry you feel that way, if your truely sorry you will get me to the right person that can help me, not give me this sob story that the gigantic conglomerate actually cares about an individual customer. Maybe others fall for the bullshit but i dont and it drives me up a fu%*n wall.
I hate this scripted bullshit, what college moron did this huge companies hire for millions of dollars to decide that by saying they are sorry every 3 god damn seconds helps make for a happier customer.
Sorry for my rant on "sorry" it drives me up a wall, and after reeming verizon billing out for the last hour ive heard enough sorry to last a life time. Then they hang up and do the same thing again just STFU and stop waisteing MY TIME by say sorry and just do your god damn job
UGH!!!!
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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Post 4 made on Monday January 28, 2013 at 18:08 |
Neurorad Super Member |
Joined: Posts: | September 2007 3,011 |
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comcast sux
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TB A+ Partner Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha |
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Post 5 made on Monday January 28, 2013 at 18:31 |
william david design Super Member |
Joined: Posts: | March 2005 2,943 |
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On January 28, 2013 at 17:59, 3PedalMINI said...
i love the "were sorry you feel this way"
When i was dealing with GM every other word that came out of their useless mouth was "were sorry you feel this way" And every time I call for TS of any kind there is always that statement.
STFU i dont care that you are sorry you feel that way, if your truely sorry you will get me to the right person that can help me, not give me this sob story that the gigantic conglomerate actually cares about an individual customer. Maybe others fall for the bullshit but i dont and it drives me up a fu%*n wall.
I hate this scripted bullshit, what college moron did this huge companies hire for millions of dollars to decide that by saying they are sorry every 3 god damn seconds helps make for a happier customer.
Sorry for my rant on "sorry" it drives me up a wall, and after reeming verizon billing out for the last hour ive heard enough sorry to last a life time. Then they hang up and do the same thing again just STFU and stop waisteing MY TIME by say sorry and just do your god damn job
UGH!!!! Brendon, I'm sorry you feel that way...
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Defectus tuus consilium carpere discrimen mihi non constituit. |
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Post 6 made on Monday January 28, 2013 at 18:53 |
Tom Ciaramitaro Loyal Member |
Joined: Posts: | May 2002 8,044 |
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Be honest, it's not Comcast... every provider is a crap shoot when you have to deal with tech support or have a tech show up at the house. Once it's working, you can breathe easier.
After call to tech support, client was ready to return the new Comcast gateway to the office 25 minutes away (not counting the line once you got there) until I hit the reset button and all was well.
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Post 7 made on Monday January 28, 2013 at 19:52 |
Hasbeen Loyal Member |
Joined: Posts: | November 2007 5,276 |
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Arghhhh!! A couple of weeks ago my mother in law had an issue with her ATT. So guess who they called in to remedy the situation? Me.
I defy you to get to their phone number. It's ridiculous. They're obviously doing it on purpose. It would take all of 15 seconds to have the main ATT phone number front and center on their website....BUT NOOOOO!!!
Try to find that F!@#ing phone number while you're scrolling through your phone. What a PITA.
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Post 8 made on Monday January 28, 2013 at 20:19 |
+1 to all! Have had the rare treat to deal with Comcast, DirecTV & at&t on behalf of clients in the last 5 days, very painful. I am 0 for 3.
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Post 9 made on Monday January 28, 2013 at 21:01 |
Zohan Super Member |
Joined: Posts: | September 2010 3,096 |
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On January 28, 2013 at 18:31, william david design said...
Brendon,
I'm sorry you feel that way... LOL!
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Post 10 made on Monday January 28, 2013 at 21:05 |
sofa_king_CI Super Member |
Joined: Posts: | June 2009 4,230 |
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or
"I understand...(repeat back what you just said)"
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do wino hue? |
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Post 11 made on Monday January 28, 2013 at 21:50 |
roddymcg Loyal Member |
Joined: Posts: | September 2003 6,796 |
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On January 28, 2013 at 17:50, 39 Cent Stamp said...
After hours of nothingness i ask the last real human being i talked with to guide me to where i could go and complain about the lack of service...
Comcast: Go to comcast.com Me: I know all about comcast.com. Its a sea of nothingness. Comcast: Sorry to hear you feel that way but its a great support tool. Me: No its not. I click "contact us" and it takes 10 clicks to reach a phone number. Comcast: Those pages are useful information. Me: Maybe...but they sure as hell don't belong on a Contact Us page/s. Please give me the URL to the complaint form. Comcast: You can leave a comment. Me: Please provide me with the URL. I am at comcast.com. Guide me to the comment form. Comcast: Type in "Comments" in the search box. Me: I just did. I have 15 search results going to everything but a Comments form. Can you guide me to the Comments page? Comcast: Hold on just a second. Me: This is a perfect example of how useless your website is. YOU can't even guide me to the comments area.
I know this is typical comcast crap but i thought i was funny that the tech who tells me that comcast.com is such a great tool can't even figure out how to navigate it to a page that she suggested i visit to make a comment.
This all started when chat support gave me a phone number that asks if you want to listen in Spanish. Then it asks for your phone number. Then it asks for your zip code. Then it asks you to choose 1/2/3 based on what you are calling about. No matter what you choose you will jump right back to being asked if you would like to continue the call in Spanish. I finally got a working number where tech support told me that i had to speak to billing and then 30 minutes later billing answered and told me i had to speak to tech support. Thats when i gave up. Comcrap Mac, Comcrap!! My cable went down last night, a normal event here. I just turned off the TV and went to bed instead of bothering to call tech support. I could not bare the pain on my own time!!
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When good enough is not good enough. |
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Post 12 made on Monday January 28, 2013 at 22:31 |
bcf1963 Super Member |
Joined: Posts: | September 2004 2,767 |
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I moved into an apartment as a temporary housing situation, so couldn't sign up with DirecTV, as the apartment doesn't face south.
So, stuck with Comcrap, I thought I'd make the best of it, and give them a chance. I ordered from them over the phone, scheduled them to install a box for my TV, and perform an install of internet, with a box that supports WiFi. I signed up for 25Mbit/sec download.
The guy arrives 2 hours late to my 4 hour install window, so I am no longer there. He calls, and I tell him I'll be right there, to which he tells me that unless I am there in 5 minutes he will be gone! He's late, wasted 4 hours of my time already, and has attitude with me?! I told him to leave then, and we'll reschedule. I call to reschedule, and tell them I don't want to pay the install fee, as they've blown their 4 hour window once. He then tries to tell me they were there on time, and I wasn't there! Now I'm telling them that the install guy is a lying Mother F*#&@^. They won't give me any break on the install, but they'll give me a 2 hour window now. I take it. They show up about 1.5 hours into their window, with a box that doesn't have HDMI out, they failed to ask if my set was HD, so the price they've quoted me is incorrect and they don't have the right box. He procedds to internet install. He hooks up the router, and wants to use my computer to complete the install. He messes around for 2 hours trying to get the router to work. At which point when he walks back to the truck for his every 15 minutes smoke break, I push the reset button and log into the router, configure it, and get everything working. He was trying to config the thing via his Cell over a WiFi link before setting up the router... got it to work wired in 2 minutes, followed by config of wireless with password, and then wireless worked. Tried speedtest, only getting about 3Mbit/sec. He gives me the normal it may be the server... blah blah. Told him he could leave when he showed me anything even close to 25Mbit/sec He proceded to call again, and an hour later they figure out how to enable the bandwidth. They came back the next day to install the TV, but took them about 5 tries and about 1.5 hours on the phone to get the box to notice that it should send HD.
It was a struggle to get what they promised me, and was up to me every step of the way to make sure I was getting what I'd paid for. My opinion of both the Comcast installers I had out was that they were either incompetent, or just trying to rip me off.
DirecTV installers I had may not have understood why they needed to do things, but at least they didn't try to leave knowing that things weren't working right, and make me call their bluff to get the work done correctly.
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Post 13 made on Monday January 28, 2013 at 22:40 |
24/7 Senior Member |
Joined: Posts: | April 2008 1,244 |
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Dealing with Comcrap's fallout pushes me to the edge of quitting this industry. 95% of ALL phone calls from clients are the result of that ridiculous company.
NO ONE hates them as much as I do.
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Post 14 made on Monday January 28, 2013 at 22:47 |
Hasbeen Loyal Member |
Joined: Posts: | November 2007 5,276 |
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On January 28, 2013 at 22:40, 24/7 said...
NO ONE hates them as much as I do. Wanna bet? I hate them so much that if I had Bill Gates' money, I'd buy the company, shut it down the same day, take the loss, smoke a cigar and die a happy man. Or actually rename it "CrapCast" I would call the OnDemand service "Total Sh!t Storm".
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Post 15 made on Monday January 28, 2013 at 22:56 |
24/7 Senior Member |
Joined: Posts: | April 2008 1,244 |
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On January 28, 2013 at 22:47, Hasbeen said...
Wanna bet?
I hate them so much that if I had Bill Gates' money, I'd buy the company, shut it down the same day, take the loss, smoke a cigar and die a happy man.
Or actually rename it "CrapCast"
I would call the OnDemand service "Total Sh!t Storm". Thanks for that! - still laughing
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