Dave,

That sounds more like an issue for the standard DAD.
Generaly the HP voltage issue is an "all the tmeproblem", yours is most likely EDID timing.

Dave,

how did you make out with your testing the following day?

Still having issues with the Sharp TV and video.

How can I test the output voltage from the Sharp's HDMI port to the rack?

What should the voltage be?

The client had the "TV Company" come in and test the panel (not sure what they did) but determined that the panel was fine.

Our next step will be to replace the balans (I will have to go back through the thread to find the balan's that were recommended), does anyone have any other suggestions? I know what I would recommend but the client isn't interested in swaping the panel for a different brand.

TIA

Call me.

Really, I believe that most Balun makers recommend short HDMI cables at each end. So, from what you say you've experienced the opposite. At least we know to add it to our bag of tricks when troubleshooting.

Completley contradictory to what I've been told too. What the heck it's worth a shot when you're out there pulling your hair out and trying other crazy voodoo to get this to work. Maybe the short cables were providing too hot of a signal/voltage out of the extender and the longer ones dropped it down via its resistance?

1) The "TV Company" coming in and testing the panel, is like saying the quick oil change center smelled my gas and said the car is running fine. It doesn't mean crap! How did they test it? I'll tell you how they tested it: they brought a DVD player (or something similar) and plugged into each input of the TV to see if it worked. Well duh... of course it did. You can get everything to work too, if you bring everything over to the TV and plug directly in.

2) "client isn't interested in swaping the panel for a different brand". Well I guess he doesn't want his system to work then does he. The client is the one that bought the TV and got it from the internet... not you! When you finally put the band-aid on the system that gets the POS Sharp panel to work, I hope you are sending him a bill! Other wise you are setting a very BAD example of how you will work for free, for what sounds like a bad customer.

I don't know what the "TV Company" did hence why I placed it in quotes as I know they know nothing about baluns and HDMI voltages and will bet they didn't test the HDMI voltage at the head end (what most people are saying the problem is with the Sharp panels). One thing that did happen was when I brought the PS3 up to the TV to test it direct HDMI I couldn't get it to work... PS3 works fine as it would sync to the monitor I brought from the shop... TV works fine my ass!!

I can't say that he will or won't be charged as I am just the tech. I am fairly certain that up until this point he has been charged for troubleshooting time (on-site anyways).

Im surprised you havent replaced the receiver yet. Ive had quite a few issues with Denon HDMI that were fixed after replacement

I had the same issues i spent hours and hours and it came down to calling ethereal and using [Link: etherealhometheater.com]

this shit is getting rediculous. the last 5 jobs have been hair pulling. anytime u use baluns, receivers, and panels, bd's........its a bad outcome.. i dont even want to to do this shit anymore. just had a job where it was comp video switching for 5 yrs...added a bd, upgraded tv to new led from sammy w snap/zuum baluns and no dice. upgraded receiver bc i htought the hdmi switch was old and couldnt handle it (v1.1) still nothing....turn deep color off, res down to 1080I, nothing. change back to component video fine!!!!!!!!!

job yesterday stb straight to diplay sammy 40", snap and zuums balumns all 2 cats, drop outs!!!!!!!! wtf this is an awful industry. the manufacturers who design this "hey lets sell cheap priced gear" that doesnt work!!!!!! someone needs to wake th ehell up

SWO,

Sorry, to hear that you are still having problems.

My situation was similar to yours in many respects. Sharp LED connected to Denon AVR and DirecTV DVR by SnapAV CAT5 baluns. The Sharp would be doing fine and then would loose video but the audio would keep playing. Problem was intermittent and sometimes it would not happen for an hour. This made it very frustrating for us and the customer because we would say and think the problem was fixed and then he would call back and say it wasn't. Job was about an hours drive each way.

This is what I ended doing.
1st visit We swapped out the original 2 CAT5 balun kit with another 2 CAT5 balun kit and the problem still happened.
2nd visit We then swapped out the 2 CAT5 balun kit for a one CAT5 balun kit and it still happened. This eliminated the baluns.
3rd visit We swapped out the Denon 2312 receiver to a 2113 receiver. Problem still happening so it was not a defective receiver.
4th visit Talked to Brent at Etheral. He stated that a HDMI cable is better than a HDMI balun kit so we were able to replace the balun kit with a 15 meter(49') hdmi cable. We then installed a HDM-SR1 signal restorer behind the panel.

Now this gets confusing. Because at this time our area had been hit by a lot of power outages and the customer had actually moved out of the house because he had no AC and the house was hotter than heck. After our 4th visit, our customer calls and leaves a message that the problem is still happening. We say a few choice cuss words to ourselves but when we called him back he then says that it is now ok and the problem has not been happening. We say OK and cross our fingers and tell him to call us if the problem happens again. Since then we have not heard from him about the problems happening. We reached out this week to again confirm that the problems are not still happening, but he has not responded.

So, my suggestions is to:
1. Talk to Brent
2. If possible replace the balun kit with a true HDMI cable
3. Install a SR-1A behind the panel.

When talking to Brent, he said that this problem is not the because one part such as the Sharp LED or the Denon AVR is defective but the problem is that when connecting all these parts in a system problems can happen. Our job is find solutions for these problems and that makes this job both very frustrating and rewarding.

I would also personally want to thank Brent from Etheral, Matt from Denon and all the other members of RC who helped me with my problems.

Dave

Thanks Dave,

Unfortunately we are not able to get an HDMI cable to the TV. I had sent an email to the client Friday in hopes to get more insight on this as they may now be saying a new problem has arose (not related) but I never spoke to them so this is just the information that is getting passed onto me.

If the client confirms that this is still a TV video problem I will be giving Brent a call as it seems like the Etheral piece will fix our problem (fingers crossed).

I can be reached after 9:30 AM tomorrow.
Busy early morning.

Thanks Brent, hopefully I receive the email from the client by morning so I know what I am getting myself into.