I'm only correcting you because you made this error twice.
The proper term is "their", not "there".

They're old stuff sucked! They're new stuff should be ok and I will give it a try when their out. There are not available yet.

Did I get it right?

IR is just another tool in the tool box.  You have your choice, IR, RF, Zigbee, or wifi.  

One could make a case that RF without 2 way communication is obsolete as well and that we should only use Zigbee or wifi and ip control.  You could also make a case that Rs232 is an ancient technology and we should only use ip control, but Rs232 is still the standard with certain equipment because it works the way it's supposed to.

The fact of the matter is, each solution works well when the equipment works the way it's designed to work.

+1

Not sure if this will help or not, but one time I was having intermittent issues with the Snap IR kit, and tech support asked me to ground the ir kit to the screw of the electrical outlet to see if that helped. It did. I ran a conductor from a small piece of cat5e to the screw, stripped it back and screwed it down, then I ran it to the ground on the phoenix connector on the IR distribution block.

Thanks, jesterselv, good to know.

You missed punctuation in one spot, other than that, you're spot on. :-)

LOL

Trying to save money on control only seems to cost me more money. Don't let a customer's tight wallet suck money out of yours.

Amen! One stupid service call and the job has tanked!

Hello All,

“Crosen”- I am sorry to hear that you are having some issues with our IR product. I sounds like you have already done some good troubleshooting and everything is installed correctly. There is a possibility that grounding the IR 1x4 brick will resolve the issue you are seeing. To do this, connect an earth ground signal to the ground terminal of the IR block. If you haven’t already called our tech support team, give us a call @ (866) 838-5052. We have an exceptional IR tech named Kris B that can definitely help you out.

As this thread mentions, we are within weeks of launching a new IR receiver lineup. It has been redesigned to be what I believe is one of the best IR receivers in the industry. We have worked with 15+ dealers who helped us test this product and we have heard rave reviews from these beta testers. Our new receivers have extensive filtering to work in harsh environments and wide-band IR capability to work with sources that have RCMM compressed codes (like AT&T Uverse). These products should begin shipping within the next 2 weeks.

Thanks,

I was told to do to the HDMI extender also, or use shielded cat5.

I'll definitely give it a shot. As always you guys listen to us. This is why I love you guys. Hope it works as well as you said.

David,

Thanks much for your message. Ironically, we were just arriving back at that site around the time of your message. In this particular case, we thought it best to just swap out the hardware.

But, as goldenzrule said, you guys listen. And, I'll add to that, you're smart, you care and you're continually improving. We will certainly give your next gen IR product a close look.

Thanks,

Cliff

I'm supposing that you mean to connect to an electrical outlet ground, such as the outlet screw already mentioned, and not to an earth ground per se.

This now raises a question -- what happens when you ground the SnapAV equipment, then use a rear-panel control input, which might (or might not, who knows?) connect the minus of the control signal to the chassis of the component? This then creates a ground loop. Or not. But whatever the case, the need to connect the SnapAV item to an electrical ground throws off the grounding status of the system.