Is it too late to have this thread removed? This thread is worse then deed.

How great would it be if you were getting worse pricing then the published rate?

I'm not angry at all...It's actually quite funny to me...They are in business to sell product not loyalty to their dealers. Their greed was exposed by this move and they were willing to potentially threaten our livelihood for the sake of revenue. They have no loyalty to you....or me or anyone else...just their HDMI switchers or whatever it was in this ad...

For some reason, which I'm not privy to, they decided that printing dealer cost is an ok thing to do. Call me jaded but that has to be the dumbest business decision that I've heard of to date......

Then there is the issue of customer service. They have good customer service....So what? Shouldnt that be a given? Íf a company doesn't have good service; I just don't deal with them even if their product is the greatest....I expect the same from my vendors as my customers expect from me.

I guess I've been true blueized"" for too long :)

I showed up to a consultation for a job, we talked about product lines and the type of installatn he wanted. When he innocently pulled out a Russound CAV system still in the box. He essentially told me his electrician was able to get it at @di- he then told me how much he was willing to pay me to install it.
I said if he paid me the difference in what he should have paid for the system plus what my actual rate was I might possibly consider installing it. Before he could answer I got up, excused myself and politely said I would rather his electrician install it and good luck.
Walked away-


I believe this should stay in the public forum (the discussion about Snap AV disclosing pricing). No disrespect to Mr. Levy, but he really doesn't have the right to try and keep the bad publicity in the dark. We are all grown ups and a hearty hashing of words and ideas and "healing" is needed. Take it or leave it.

Also I wonder why CEPro wouldn't warn snap against publishing dealer prices. Do they have CI's interests at heart or advertising revenue? Again no disrespect to either company- but just my thoughts.

CePro didn't publish the Ad. It was an insert.

On the other side, those in charge of that dept failed to think the industry rag left the industry professional and did put enough thought in it to make the ad an easy to tear out insert for the showroom copy.

Their whole message is about helping you make money. They don't want the info out there any more than you do.

I wanted them to say we f**ed up and they did. I'm OK with that. Again, I understand what they were trying to put out to a targeted audience when this all went down.

I had a great conversation with John yesterday and look forward to a long happy relationship with them. Maybe not with HDMI switchers but that area is reserved for another participating friend of ours anyways.

Across the line, they have some great product in key areas and treat their dealers very good. When I have a guy that has been good to me and helps me succeed make an oops and apologize recognizing his mistake I don't fire him. Some of you guys need to put on your business hat and think things through.
I've been in this business as long as I've been alive and one thing I guarantee you is this will not be the only disappointment you face and things happen. Not everything that goes down in this industry is intentional and some people out there really do have your back. Those people deserve to be heard and forgiven.

I'm over this. You guys should be too. If it happens again that's a whole new story but I highly doubt that it will.

Lets see if they get a bunch of new dealers or new inquires for these products....then they'll decide if it was a successful outcome or not by weighing on the differences. 

Honestly, I can't imagine many people in our industry don't know about Snap.

Definitely not the smartest move but as a long time customer of theirs they consistently beat my other distributors in service, pricing, and ease of ordering. They are extremely responsive, and I've never experienced the post installation warranty servicing bullshit that drives me (and I suspect most of this forum) batshit crazy in dealing with my other suppliers.

Do they have some products we've learned to avoid -- sure. But they are constantly soliciting ideas from us AND IMPLEMENTING them. Haven't seen any of the other companies we deal with out there doing that.

My only request is that they get a little better at managing their supply chain. The whole rack changeover was poorly executed. Just my two cents

PS -- If your clients are out there doing line item price comparisons of every speaker bracket in your proposal you have the wrong client. Your value is in the service and expertise you are bringing to the table. Find the customers that understand that and you'll never have to worry about this issue

Cmon guys.............why should we make a profit?

We should just give it away..............remember, we make a killing on labor.

Never used them, never will.............

mistake on their part or not.........could have been a great marketing ploy right under our noses.....got a lot of "press".

I put my trust in people and companies who care about helping me succeed.

All others have been flushed.......................

Harsh maybe...........but I have a family to feed. I do not have time to deal with a company that would make a "mistake" like this.

my $0.05,
RR

Honestly, it's your loss. They made a mistake, and you now brand them as an evil company that doesn't care about their customer? They are probably the ONLY company I have dealt with to date that seems to care at all about me. They aren't perfect, but they are without a doubt at the top of the list when it comes to customer service, as well as trying to help myself and others in this industry succeed. They have great margins and just about everything. They posted one price in a publication they figured no end user would ever read. They did this ONCE. So many here must be so perfect to never have made the wrong choice.

Couldn't agree more.

+1

well said

It was the mind set in the first place...............sorry, you just NEVER print dealer cost....unless it is in a pricesheet.

What was there to gain? Negative press? Press?

I said, I know it sounded mean, but what major companies that you deal with has EVER done this?

I am just asking...............you guys may not agree until you lose money.

If it was on a bunch of 50 cent parts...maybe......

Rather than post our dealer cost, those other companies just whore it out on the internet and let the customers buy direct, often at much less then we can even get the product. I'll stick with SnapAV, thank you very much.

That's pretty accurate.

Is this thread part of the Zombiepocolypse?  It has come back from the dead.

you guys have forgotten about the C4 article they had about 5 years ago. It went on to say some dentist wanted stuff for his house, so C4 sold him gear at DEALER DEMO pricing as a 1 time shot. Then it went on to say it is so easy, everyone should be a dealer and the dentist said he just may start his own company and there really was no need to hire a pro.

Things haven't changed