Actually I was very nice and calm and didn't even raise my voice!!! I very matter if fact!

We fired one before she did this, but she got refired again: She called the store and got a salesperson who didn't know her. She said she had an account with us and that she needed some work done right away. We all got a laugh when the salesman put her on hold and said "I didn't know we had accounts with people" and the boss said "Having a several hundred dollar unpaid balance for three years does NOT constitute having an account!"

Yup, fired. She got no joy.

before clicking on the post, I thought it would have been that your customer's slushy machine broke and he ran out of vodka :)

Had something similar a few years back.


Client refused to pay a remaining balance. Client's wife called asking for a service call and I explained to her that her husband would have to be the one calling in for any service on the system.

He called in and I scheduled a Monday appointment to meet him personally for the service call, explaining that his wife probably wouldn't understand what may be needed.

I blew the appointment off.

He called all po'd that I didn't show.



I gave some lame excuse and had im re-schedule for the next Monday.

I blew it off once again.

He calls and is REALLY po'd this time.



Again, I give him some lame excuse and convinced him to re-schedule once again for the next Monday.

I blew the appointment off again.

He calls, and I can tell he's about to pop a blood vessel. Asks me if I intend to actually show up.




That's when I told him. "For a CEO of a large company you sure are a stupid f***."


Never heard back....

uh...huh?

I had to fire two clients that were friends. One referred the other actually. Both of them would call when they would have an issue over and over. I am talking every 3 to 5 minutes for a half hour to an hour. I had enough when my girlfriend and I were shopping for some furniture and one of them started doing this. I was in a loud store, couldn't hear and was not going to pick up until I was out of the store. When I got back to the car, I called him back and just laid into him. Never worked for either again.