Ed, I have had to do the same. Several years ago I found out through a client's son in law that the client had gone ape $hit crazy at a party bad mouthing my company. The son in law was embarrassed because the client was super drunk holding a party at his place when one of his 110V smoke detector's batteries died and, thus, it was chirping. I guess he just stumbled around the party telling everyone present that I had ripped him off and his HAI system (which, of course, was not tied to the 110V smokes) didn't work. I was a crook. Don't do business with us. Etc.
The next day, I went to his home, replaced the battery for his hungover a$$ and explained that he didn't have to pay me the $5k still owed if he lost my number. Permanently. I explained that his badmouthing me to so many people was the equivalent of opening a goose down pillow on the top of a mountain. Though he was sorry, he would never be able to pick up every feather he had released. Never heard from him again.
"Just when I thought that I was out they pull me back in"
I fired one last year because of outrageous statements claiming that I told her she would get free service for LIFE after she refused to pay a $65 bill. I gave her the number to my old company and said she did not have to pay it but only if she did not call me again.
9 months later she called for more work and I agreed so as not to stir the pot in a building where I am near exclusive and have numerous good clients. She has paid all of her bills immediately and is friendly as can be (for now).
He has spent upper 6 figures with us over the years And all has been good
And yes this was the total scope of this issue! 4 yr old dvr took a shit I replaced the power supply and main video card and it still wasn't working
Told him he had to pony up for a new one!
But in the four years he had the original one, DVRs have advanced so much and they come with so much more at the same price- if this is for a business, did he forget that he can write it off?
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Too bad you have to be put in the position Ed. I havent had to fire a Nickel and Dimer yet but my business is young. I do have one extremely wealthy client now though that wants a special rate, less than I charge everybody else. Sometimes it hurts your feelings and sometimes it just makes your blood boil.
But in the four years he had the original one, DVRs have advanced so much and they come with so much more at the same price- if this is for a business, did he forget that he can write it off?
its for his 11k sq ft house!
Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"...
ok guys... please dont feel bad for me.... its not the first client i have had to fire and im sure it wont be the last! i just needed to vent... i may be kind of a doucher on the forums and blunt but in real life with customers i am a professional!
im a lot of things but i am honest and i dont screw around with customers! i have never had my character questioned like that... ever! i take pride in the fact i have about 100mil worth of customer house keys in my possession and have earned the trust and respect of my clients.... they trust me with their most valuable possessions... their house and families!!!!
i have no intention of ever contacting this guy again and i have written him off already! his loss not mine!
Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"...
I sold him what was right for his house! And what was needed to do what he wanted!
The dvr issue is the only issue!!!
Corey don't be a dick!!! I don't sell people stuff they don't need to make a system function! And I sure as hell dont over charge!
You are coming very close to calling me a sheister and that is an issue!!!! 18 years if doing this i know what the hell I'm doing and i don't need to justify anything to you!
Last edited by ceied on February 2, 2011 00:24.
Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"...
On February 1, 2011 at 22:33, FreddyFreeloader said...
I do have one extremely wealthy client now though that wants a special rate, less than I charge everybody else. Sometimes it hurts your feelings and sometimes it just makes your blood boil.
"I'm sorry to have to say this, as you should know it, but it takes me just as much time to work for you, and it costs me just as much, as it does to work for anyone else. If you must insist on asking me to devalue my work just for you, I must be fair to everyone in my life, myself included, and devalue the attention and priority that you receive in return for your lower rate. You will not be cheated with me, but I also will not be cheated with you."
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
On February 2, 2011 at 03:53, Ernie Bornn-Gilman said...
"I'm sorry to have to say this, as you should know it, but it takes me just as much time to work for you, and it costs me just as much, as it does to work for anyone else. If you must insist on asking me to devalue my work just for you, I must be fair to everyone in my life, myself included, and devalue the attention and priority that you receive in return for your lower rate. You will not be cheated with me, but I also will not be cheated with you."
If you said this to me I would ask you to write it down so I could read it 10 times to make sure I grasp what you are saying in this complex equation.
Last edited by SOUND.SD on February 2, 2011 04:54.
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