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The following page was printed from RemoteCentral.com:
| Topic: | Have you ever just said "I cant help you" This thread has 39 replies. Displaying posts 31 through 40. |
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| Post 31 made on Thursday January 13, 2011 at 16:59 |
Zohan Super Member |
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Posts: | September 2010
3,092 |
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"The only thing you might need is an electrician to relocate outlets into the upper kitchen cabinets to run speakers above the kitchen cabinets or in the cabinet soffits. It's without a doubt the best wireless audio system with the best interface! "
I have been reluctant to use sonos because I feel it is not a true "custom" scenario(although I feel it does have it's purpose).
My question to those of you who install sonos....do you install in-ceiling/in-wall speakers with this, or is it bookshelf style only? Do you integrate the system so it has a custom look?
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| Post 32 made on Thursday January 13, 2011 at 17:01 |
Zohan Super Member |
Joined:
Posts: | September 2010
3,092 |
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On January 13, 2011 at 15:34, william david design said...
Sound,
I agree with the rest of the others. My fault is I sell through my wallet which means if I wouldn't waste my money on it I tend to advise my client not to do something.
I have learned when you have a "player" (= client who has a shxtload of money to spend) the player gets off on spending money for the very best. If the client says "I want the best" then give it to him/her. If you think there are going to make too many holes then lay out the installation as objectively as you can and basically give them 2 or 3 options. Option 1 is the very best system that does every thing but you are going to cut a hundred holes. Option 2 doesn't do this or that but you only cut 50 holes and Option 3 has very few holes but you can't do X, Y or Z like Option 1 or 2.
Then you let the client pick which option he likes and do it. That way you can never feel guilty if he wants to spend HIS money on a ton of retro labor on the system HE chose.
The other thing I have learned is that there is always going to be an installer that may be better than me as far as seeing 3 dimensionally how to run wires. I have learned the best/worst lessons from electricians through the years. Last fall I saw an electrician run a wire on a slab to a brick fireplace that was totally awesome and I now have added that technique and his number to my skillset.
Good luck. Remember, lay out the objective options and let the client choose. You can't lose. Care to share that slab technique?
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| OP | Post 33 made on Thursday January 13, 2011 at 17:17 |
SOUND.SD Loyal Member |
Joined:
Posts: | April 2006
5,523 |
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Just met with the client and my first question to him was what sources he would like to have access to. His answer: Pandora, Rhapsody, itunes, and maybe a dock for the kids or guests ipod. Could care less about cd, cable, or sat radio. Sonos it is!
Media room will be denon, rti, sonance, samsung tv and dvd with a non powered sonos player.
Kitchen, patio, and living room each get a powered zone player with sonance vp89 speakers (patio not vp). Kitchen gets a new lcd. All sonos avoid in cabinet behind kitchen lcd. Running a new data and coax.
Exercise room local powered zone player with sonance vp speakers.
Wireless dock. Upgraded router and switch. Added access point.
2 existing ipads. Existing iphones.
Still hacking up a lot of walls on the top floor but much less. Gave the client the give and take of both options. He is very excited about this solution. As am I. A two way interface for pandora and rhapsody and maintaining single points of control for each zone with minimal structural damage without sacrificing any desires for the client.
That's how I roll.
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Bulldog AV - San Diego, CA www.bulldog-av.com[Link: facebook.com] |
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| Post 34 made on Thursday January 13, 2011 at 17:44 |
longshot16 Super Member |
Joined:
Posts: | November 2009
3,439 |
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Sound do follow what others say and setup a NAS and help load or load the clients contact for seamless access to content via sonos. With the extremely low margins on sonos music loading and training services are the way to go.
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The Unicorn Whisperer |
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| Post 35 made on Thursday January 13, 2011 at 18:58 |
tim916 Long Time Member |
Joined:
Posts: | April 2008
85 |
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On January 13, 2011 at 17:17, SOUND.SD said...
Just met with the client and my first question to him was what sources he would like to have access to. His answer: Pandora, Rhapsody, itunes, and maybe a dock for the kids or guests ipod. Could care less about cd, cable, or sat radio. Sonos it is!
Media room will be denon, rti, sonance, samsung tv and dvd with a non powered sonos player.
Kitchen, patio, and living room each get a powered zone player with sonance vp89 speakers (patio not vp). Kitchen gets a new lcd. All sonos avoid in cabinet behind kitchen lcd. Running a new data and coax.
Exercise room local powered zone player with sonance vp speakers.
Wireless dock. Upgraded router and switch. Added access point.
2 existing ipads. Existing iphones.
Still hacking up a lot of walls on the top floor but much less. Gave the client the give and take of both options. He is very excited about this solution. As am I. A two way interface for pandora and rhapsody and maintaining single points of control for each zone with minimal structural damage without sacrificing any desires for the client.
That's how I roll. What? You're giving the client what they want, selling a system that you will have minimal headaches installing, and you're not forcing them to turn their home into swiss cheese? You're such a pussy!
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| Post 36 made on Thursday January 13, 2011 at 19:13 |
oex Super Member |
Joined:
Posts: | April 2004
4,177 |
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On January 13, 2011 at 18:58, tim916 said...
What? You're giving the client what they want, selling a system that you will have minimal headaches installing, and you're not forcing them to turn their home into swiss cheese? You're such a pussy! I think you are both a mile away from being right yet being 100% right at the same time with that quote. The point of this thread is to educate your client. Explore ALL options regardless if you (the installer) thinks its crazy, rediculous, expensive, etc. Then and ONLY THEN permit the client to make an INFORMED choice. They will absolutley appreciate being well informed and will have comfort knowing they made an informed decision. This is the key!
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Diplomacy is the art of saying hire a pro without actually saying hire a pro |
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| Post 37 made on Thursday January 13, 2011 at 21:59 |
AndyM Founding Member |
Joined:
Posts: | March 2002
1,470 |
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On January 13, 2011 at 19:13, oex said...
I think you are both a mile away from being right yet being 100% right at the same time with that quote.
The point of this thread is to educate your client. Explore ALL options regardless if you (the installer) thinks its crazy, rediculous, expensive, etc.
Then and ONLY THEN permit the client to make an INFORMED choice.
They will absolutley appreciate being well informed and will have comfort knowing they made an informed decision. This is the key! Well said!
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| Post 38 made on Thursday January 13, 2011 at 22:51 |
drewski300 Super Member |
Joined:
Posts: | January 2007
3,848 |
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On January 13, 2011 at 17:44, longshot16 said...
Sound do follow what others say and setup a NAS and help load or load the clients contact for seamless access to content via sonos. With the extremely low margins on sonos music loading and training services are the way to go. Extremely low margins? It's only ten points less than industry standard and I've had far less failures and more referrals from Sonos. I'll take less margin for less headaches. Make it up on labor and the usual. Price in a NAS, transferring files and sometime to setup shared folders on all the computers or at least give the customer instructions on how to. Just make sure you ask the customer how much content was from iTunes and how much is protected. I had a customer with 32,000 protected files. We had to setup a virtual drive to rip and reimport the files unprotected. PIA
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"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!" |
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| OP | Post 39 made on Friday January 14, 2011 at 01:13 |
SOUND.SD Loyal Member |
Joined:
Posts: | April 2006
5,523 |
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On January 13, 2011 at 19:13, oex said...
I think you are both a mile away from being right yet being 100% right at the same time with that quote.
The point of this thread is to educate your client. Explore ALL options regardless if you (the installer) thinks its crazy, rediculous, expensive, etc.
Then and ONLY THEN permit the client to make an INFORMED choice.
They will absolutley appreciate being well informed and will have comfort knowing they made an informed decision. This is the key! Thats exactly what I did. And always do if there is a basic approach question such as this. He was well informed of the give and take of both options and I was willing to provide the client with his choice. Sonos fit this job perfect. I think its important to remember we are CUSTOM installers, not install the same thing for every client regardless of the situation installers.
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Bulldog AV - San Diego, CA www.bulldog-av.com[Link: facebook.com] |
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| Post 40 made on Friday January 14, 2011 at 09:10 |
william david design Super Member |
Joined:
Posts: | March 2005
2,943 |
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On January 13, 2011 at 17:01, Zohan said...
Care to share that slab technique? I'll try. Client was on slab and the traditional method to run electric/low voltage would have been to cut out my Leviton or Arlington combo outlet into the best area behind the TV location above the fireplace. In this case, the original FP was a huge brick unit that subsequent homeowners sheetrocked right over the brick and there was no way to fish behind the wall surface. Electrician popped the mantel top off (I would have done this, too) sent the glow rod into the FP cavity to the left and went into the garage behind the fireplace, pulled the outlet out that was stage right to the rear of the FP. Now he didn't have a clear shot of the glow rod because the outlet behind the fireplace was just outside the range of the cavity so what he did was use his laptop and inspection camera to go sideways from the outlet into the cavity and by maneuvering (sp?) the mantel glow rod sideways towards the outlet he was able to use the camera to guide the second glow rod and hook the coathanger loop he taped on the first glow rod. He then replaced the original box with a drop in old work box and reinstalled the electric outlet. Hope that makes sense. I forgot to take pics.
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