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Pronto Pep 2 and Windows 11
This thread has 4 replies. Displaying all posts.
Post 1 made on Sunday July 7, 2024 at 20:14
Long Time Member
June 2003
I've been happily using my Pronto Pep 2 (version for many years. The last time I installed Pronto Pep 2 was early 2019 in my Windows 10 Home laptop.

I was thinking of upgrading my Windows 10 Home laptop to Windows 11, but I didn't want to risk getting potential problems (such as upsetting my Pronto software). I am getting a new Windows 11 Home laptop. So, for now, I'll leave my Windows 10 laptop alone. Instead, I'll install Pronto Pep in the new Windows 11 laptop. Is there anything I need to know ahead of time? I suspect Pep install should be similar in Windows 11 as in Windows 10?

Seems that Windows 11 has .NET Framework 3.5 already installed by default (need to check in the "Turn Windows features on or off" dialog box that ".NET Framework 3.5" shows up, and if needed, click the entry to turn it on)

Below are excerpt of my notes that I posted when I installed Pep 2 in Windows 10 (I left out steps 1 and 2 from my old notes). Any reason why it should be any different in Windows 11?

==== Old notes for installing Pep in Windows 10 ======

3. Install .NET Framework 3.5. It may be best to do this first. Otherwise, the
PEP setup will fail and Windows will popup a dialog box saying you need
4. Run PEP setup.
5. PEP setup will run and seem to be stuck and never finish. If so,
you need to stop the Windows ProntoDataService service (found this on another thread). This was a bit of a pain for me to stop since I was running the PEP setup as a Standard User instead of an Administrator, and the Windows services window doesn't have a way to stop as an administrator. So, I did the following:

To stop the ProntoDataService, start Task Manager as an Administrator by typing "Task Manager" in the Windows bottom-left search window. When you see the Task Manager in the menu, right-click and select "Run as administrator".
Then, look for ProntoDataService and stop it.

6. The stuck PEP setup will continue to run and then finish. The ProntoDataService will restart automatically.

7. While PEP is not running, I transferred some files from my old Mac to the new one. Make sure your Explorer setup is configured to show hidden files. I transferred these files:

C:\ProgramData\Philips\ProntoEdit Professional 2\ProntoScripts\*
C:\ProgramData\Philips\ProntoEdit Professional 2\Libraries\*
C:\ProgramData\Philips\Common Database\componentdatabase.db (this probably wasn't necessary since I think PEP will load the components in your XCF file to the database when you first open it; but, I did this anyway ahead of
time just in case).... There is also a backup/restore functionality for the database which I didn't try.
C:\Users\\Documents\Pronto Projects\* (this contained my XCF files)

Since I never customized the Gallery, I didn't bother transferring C:\ProgramData\Philips\ProntoEdit Professional 2\ProntoScripts\Gallery

======= End of Windows 10 notes ====
Post 2 made on Monday July 8, 2024 at 19:20
Lyndel McGee
RC Moderator
August 2001
If the procedures from this link need to be updated for Windows 11, feel free to post there rather than starting a completely new thread. If I need to modify the stick thread title, just let me know.

The extra data you provided here about copying ProntoScripts and the component database will of course benefit others too.


Thanks again!

Last edited by Lyndel McGee on July 8, 2024 21:46.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Wednesday July 10, 2024 at 12:01
Long Time Member
June 2003
Yeah, I thought of the other thread, but wasn't sure whether to post there since it's titled Windows 10. I'll test procedure to see if there's any changes and post in other thread.
Post 4 made on Friday July 12, 2024 at 10:28
Long Time Member
September 2008
For real, I keep a Windows 7 VM around for Pronto work on PEP. I only boot it up when I need to edit my TSU9800, it has everything I need on it, and I even back it up, so I keep it on a keychain with my keys.

This VM has PEP, an old version of Photoshop, and tons of other items to edit things, with my current config, so I can just edit and go... When I connect the Remote to my PC, I just transfer the USB device to the VM, easy to do with VMware player.

I tried Windows 10 at one point and had problems with USB connecting so I gave up with it. I wanted to have everything in one spot ready to go when I want to edit.
OP | Post 5 made on Monday July 15, 2024 at 16:25's new!
Long Time Member
June 2003
Great. I had a VM once with PEP, which worked great for a long time, but later I had unrelated issues with the VM and so had to install PEP in a Windows 10. I miss my Abode Photoshop though. Last version I used was the non-subscription version.

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