I have had a brand new TSU 9300 for MANY years now. Fresh out of the box. I am finally finding the time to try and program this device. I have already run into two problems (Day One).

Remote powers up but all I see is: PHILIPS (in blue on a white screen). The screen remains the same no matter what button I push. Shouldn't I at least be able to access the Settings page???

Second issue; I managed to install the original software (Pronto Edit 2) and Pronto Edit 3 found here on the forum. I created the "Home" buttons and was hoping to see what it would look like on the remote so I attempted to send it. I keep getting error C5 HID Not Found. I have tried rebooting the PC and turning the remote off and on numerous times with no success. The manual talks about a "serial port" but this is a USB cable...

I have tried connecting with both versions of Edit. Neither works.

I also downloaded the latest available firmware found here on the forum. I was hoping to update but have not found a way to do that either. The instructions say you use Edit but it probably won't work anyway since it doesn't see the remote. Should I even update it or just forget about it?

PC is a Windows 11 machine. Any help would be more than appreciated!

Wow, 74 views and no replies. Does anyone have any knowledge of this remote???