Last update was July 15 version 4.15.0616.1. In that update they took away Alexa voice control from the MX1400. So the only thing the voice control is good for on that remote now is a Comcast cable box - WTF?!?
Instead of expanding voice control, they're taking it away?!?

I looked at the MX1400 when it first came out, thinking it might be a replacement for the MX5000. But the only network features it appeared to have was the voice control. And now they’ve taken that away? But of course, they did the same thing with the MX5000 with the 2 way stuff. It’s strange.. like URC just loose interest and want to kill things off.

I guess they have all they need with the Total Control range.

Since they made the horrible choice to dealer restrict everything about CC, the line has been going flat. Everywhere you look online, CC gets bad reviews. And it isn't because of the hardware, that is solid. URC just seems to want to choke it to death with the restrictions and non-development.
It's really surprising to me they even bothered to come out with the MX1400 & MX4000. And I'm sure a URC rep would point to those 2 remotes as proof they are not abandoning the CC line. But it just doesn't make sense when you look at the totality of the line.

TC is only a few bucks more with tons more features and product choices. CC just doesn't make much sense these days for dealers or consumers (unless they can get a hold of working software). It just isn't competitive and that's even with themselves.
In this current economy, lots of people refuse to be "forced" into a more expensive control system. I've only sold a couple of URC products over this last year. I expect that will dwindle to nothing next year, looking at the trends.

I just don't understand URC's business choices they have been making over the last few decades.
The only people doing well with URC, are the dealers that are doing full TC systems for customers with disposable incomes. That's becoming a more niche market. I suppose those dealers don't even notice. And I guess URC is doing well enough with that, that they really don't care either - I mean obviously they don't.

If you don't need a base station you can get a $380 remote (MX-790) and $550 with MRX-260 base station. I'm not counting the MX-490 but that is even less expensive if someone has the patience to program it. OK for DIYers but the time to program would be a lot more than the PC based MX-790. TC is a minimum of $900 for their least expensive base station and remote.

For the average person an expensive remote is a tough sell and often not needed. There aren't as many people putting in regular surround systems, that market is definitely down. Today it is a TV with a sound bar for most and it doesn't need a programmable remote. I've been doing more work in the commercial market for control systems.

The bottom line is this = they don't want the CCP line to compete against their TC line. So they nerf the crap out of CCP. But they don't want to come down on the price of the CCP products. So it is crazy expensive for what is just basic remotes. And then they don't want DIY'ers, which would be the main market for these remotes. Again, the uppers at URC are just brain dead stupid!

What needs to happen is this = Mr. Parks needs to retire the position of CEO from URC (he has so many other ventures he's into now, he needs to step back). Next, they need to hire me as the new CEO! Within a few years, I'm sure I can turn the company around.

I am sure they avoid the DIY market as they would need a ton more support people if they did.

I vote for you for CEO.

Did a ton of 850s but branched into RTI for people who wanted color in a wand remote.  The MX880 and 980 got us some color and by then all the RTI stuff was 100% failure rate.

When TC hit I went to 2 or 3 classes and bought several thousand dollars worth of demo gear.  Reading all the forums, it sounded nightmarish in those days, and I didn’t care to beta test it.  Sold off all the gear finally, and so CCP is all I’ve ever done.  I consider it tremendously reliable for single room systems, which is mostly what I do.  Updates don’t disable it, clients easily understand it, and failures are rare.

We all know that systems are put together way differently than they were 10 or 20 years ago. Universal remotes are only occasionally needed nowadays. I have gone from keeping 20 or 30 remotes in my storage unit to just the ones I carry on my truck for stock.

I think they are still a viable problem solver. I am quite sure they are not consumer remotes, purposely so that they do not have to provide tech-support for thousands of one off consumers that will never get any good at programming and will always need handholding.