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Topic:
WARNING!!! New CCP Update requires dealer login!
This thread has 289 replies. Displaying posts 121 through 135.
Post 121 made on Friday July 30, 2021 at 23:10
jesav
Lurking Member
Joined:
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February 2015
2
Hi,
Anyway I can have the file too?!
I'm having the same issue
Thanks!
Post 122 made on Sunday August 1, 2021 at 09:16
shokwaverider
Regular Member
Joined:
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January 2021
95
Just delete url.ini or making it a blank text file achieves the same goal. No need for all the firewall gyrations. We have informed all our customers to do that with no complaints so far.
Post 123 made on Sunday August 1, 2021 at 15:42
macnet427
Junior Member
Joined:
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August 2021
8
Thanks for sharing this information. I ran the update today got the nasty surprise. I bought from Mike at Surf Remote and he's since retired. I wouldn't spend another penny on URC. They are not a nice company. I got my first remote with a B&K preamp with the old software editor and they pulled the same thing where they locked it out from doing any updates.

I installed the update on my PC. I ended up uninstalling it and reinstalling it. I also deleted the entry from the registry as was suggested in this thread. Fortunately, I also had the software on my desktop with the old framework file application.

I installed the initial app again, ran all the updates, deleted the URL.ini file and copied the old URCFramework.exe file from my other computer. It seems to be working now.

Last edited by macnet427 on August 1, 2021 16:02.
Marc
High End Home Theater Enthusiast
McIntosh, Mark Levinson, Bryston
Post 124 made on Sunday August 1, 2021 at 16:45
shelly40
Long Time Member
Joined:
Posts:
November 2004
22
I am also in need of a july 12 or earlier version of the URCFrame.exe file...

Thanks for any help

Shelly
Post 125 made on Sunday August 1, 2021 at 16:56
jesav
Lurking Member
Joined:
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February 2015
2
The only thing if you don't have the old URCFrame.exe is to delete the url.ini and to do the registry key hack. For me only deleting the url.ini didn't work.
Post 126 made on Sunday August 1, 2021 at 18:28
audvid
Founding Member
Joined:
Posts:
August 2001
114
i have uninstalled and reinstalled the ccp software but it does not open my latest ccp file. So i simply opened the ccp software and uploaded from the remote. It seems to work fine. Per above suggestion, i replaced the url.uni file with a null file and it no longer asks for live update. I don't mind that this will have very old database. I would rather simply teach any new remotes than update.
Unfortunately, I have spent countless hours, fine tuning my remote. In fact, I use it in two separate rooms and I bought two extra as a back up. I have the mx 780. There are not many other options and I dont want to learn new software.
I hope complaints to FCC will work and the URC is reprimanded!

Last edited by audvid on August 1, 2021 19:50.
Post 127 made on Monday August 2, 2021 at 07:30
audvid
Founding Member
Joined:
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August 2001
114
Thanks for the link. I also reported to the FTC. I would encourage all users here to report this and email URC at: [email protected] and [email protected]
Post 128 made on Monday August 2, 2021 at 08:08
shokwaverider
Regular Member
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January 2021
95
Deleting the "url.ini" or replacing it with a blank text file ONLY disables the "Call Home" and check for update feature, NOT the login requirement. You need to replace the URCFrame with a pre-July 13th. version to fix that.
Post 129 made on Monday August 2, 2021 at 11:43
macnet427
Junior Member
Joined:
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August 2021
8
On August 2, 2021 at 08:08, shokwaverider said...
Deleting the "url.ini" or replacing it with a blank text file ONLY disables the "Call Home" and check for update feature, NOT the login requirement. You need to replace the URCFrame with a pre-July 13th. version to fix that.

That is 100% correct. URC was hoping to have everyone run the update so they could wipe out everyone's access. I had it installed on my desktop an had the pre 07/13 URCFrame file. I had an MRX-2 box that was yet to be activated so I did that this morning with the OLD version on my desktop. I was having issues with getting the MS XML parser to work on my PC with the new hacked up version of CCP on my laptop.
Marc
High End Home Theater Enthusiast
McIntosh, Mark Levinson, Bryston
Post 130 made on Monday August 2, 2021 at 17:40
Duct Tape
Loyal Member
Joined:
Posts:
November 2008
5,295
I'm not sure how reporting URC to the FTC will help.  URC has never directly provided an updateble copy of CCP to end users as far as I can recall.  There used to be a disc with a non-updateble version, but that's it. (correct me if I'm wrong on the above)

It's right in their Terms of Service that the software is for commercial use.  Good luck though.  I do feel bad for anyone that updated and got hosed.

Last edited by Duct Tape on August 3, 2021 08:29.
[Link: facebook.com]
Post 131 made on Monday August 2, 2021 at 17:51
Johnny Canuck
Long Time Member
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January 2003
292
On August 2, 2021 at 17:40, Duct Tape said...
I'm not sure how reporting URC to the FTC will help.  URC has never directly provided an updateble copy of CCP to end users as far as I can recall.  There used to be a disc with a non-updateble version, but that's it. (correct me if I'm wrong on the above)

t's right in their Terms of Service that the software is for commercial use.  Good luck though.  I do feel bad for anyone that updated and got hosed.

URC directly authorized dealers to provide CCP direct to customers. The same version of CCP that was provided to the dealers, not a non-updateable version.

URC did directly, for a while, provide end users with a non-updateable version of the stand alone editors prior to locking down CCP in 2013. From 2013 to 2021, URC allowed its dealers to provide the dealer version of CCP direct to their customers. It is that version that URC attempted to disable without warning.

There are plenty of posts in here already as to why URC is in breach of both expressed and implied terms of use and I won't repeat them in detail here, but the argument is pretty strong.
Post 132 made on Tuesday August 3, 2021 at 08:28
Duct Tape
Loyal Member
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November 2008
5,295
On August 2, 2021 at 17:51, Johnny Canuck said...
URC directly authorized dealers to provide CCP direct to customers. The same version of CCP that was provided to the dealers, not a non-updateable version.

URC did directly, for a while, provide end users with a non-updateable version of the stand alone editors prior to locking down CCP in 2013. From 2013 to 2021, URC allowed its dealers to provide the dealer version of CCP direct to their customers. It is that version that URC attempted to disable without warning.

There are plenty of posts in here already as to why URC is in breach of both expressed and implied terms of use and I won't repeat them in detail here, but the argument is pretty strong.

The argument is strong that you all got hosed, but based on my many years of watching daytime courtroom shows such as Judge Joe Brown and Judge Judy: I don't see a strong legal argument.  You got the software not from URC directly, but through a URC dealer.  I've been a URC dealer for several years and I don't recall anything in writing that said I could distribute software, it was all word of mouth through my URC rep.  You'd probably have more luck suing your URC dealer.

And now the discussion is posted in public how to circumvent the login to software that you don't own. If anything, URC could probably take action against you guys.  Might want to take those instructions to the realm of private messages.
[Link: facebook.com]
Post 133 made on Tuesday August 3, 2021 at 11:47
audvid
Founding Member
Joined:
Posts:
August 2001
114
When I complained, I received this email and subsequently, I received login credentials.
So many of you have been so very helpful here on the forum - like figuring out about null url.uni file and the urcframe.exe repalcement etc.. But for this forum, I would have gotten stuck.
I am not sure I am even going to upgrade and login.
I installed the original ccp. It would not open the ccp file I had. So, i simply uploaded the software from the remote and the original ccp software works just fine.

Hello,

URC has recently released an update for our software that now requires a certified login to use the product. To ensure that your products/system are programmed correctly and perform to our high expectations, URC has always highly recommended that the software only be used by trained AV professionals.

After this recent update, we realize that many unintended users were affected and have been unable to update their systems. We apologize for this inconvenience and have since created a process to enable people to use our software after they register with URC.

The link below will guide you to a Software Access form. Please fill it out with the correct information and URC will process your request and send a confirmation email. The approval process typically takes 2-3 business days and, when completed, you will receive an email with your login credentials.
(Please check your SPAM folder for an email from the urc-automation.com domain)

[Link: urcportal.com]

Thank you,
Technical Support Manager

www.urc-automation.com

Last edited by audvid on August 3, 2021 11:55.
Post 134 made on Tuesday August 3, 2021 at 13:19
Johnny Canuck
Long Time Member
Joined:
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January 2003
292
On August 3, 2021 at 08:28, Duct Tape said...
The argument is strong that you all got hosed, but based on my many years of watching daytime courtroom shows such as Judge Joe Brown and Judge Judy: I don't see a strong legal argument.  You got the software not from URC directly, but through a URC dealer.  I've been a URC dealer for several years and I don't recall anything in writing that said I could distribute software, it was all word of mouth through my URC rep.  You'd probably have more luck suing your URC dealer.

And now the discussion is posted in public how to circumvent the login to software that you don't own. If anything, URC could probably take action against you guys.  Might want to take those instructions to the realm of private messages.

Those shows have little, if anything, to do with the law ... especially around issues like this. URC would have been on solid ground to issue an update that disabled future live updates without credentials with a clear update to end user terms and conditions included.

However, what they did was effectively break software that had been provided to end users CONSISTENT with the terms and conditions in place at the time. That was a clear breach of express and implied contract terms. Why do you think URC has backed down so quickly on this? Because they clearly had their cages rattled by the complaints and no doubt received legal advice that confirmed they overreached.

Last edited by Johnny Canuck on August 3, 2021 21:54.
Post 135 made on Wednesday August 4, 2021 at 08:11
Ernie
Founding Member
Joined:
Posts:
November 2001
84
On August 3, 2021 at 08:28, Duct Tape said...
The argument is strong that you all got hosed, but based on my many years of watching daytime courtroom shows such as Judge Joe Brown and Judge Judy: I don't see a strong legal argument.

LOL!
SNL Jude Judy  (one of my favorites!)

You got the software not from URC directly, but through a URC dealer.  I've been a URC dealer for several years and I don't recall anything in writing that said I could distribute software, it was all word of mouth through my URC rep.  You'd probably have more luck suing your URC dealer.

And now the discussion is posted in public how to circumvent the login to software that you don't own. If anything, URC could probably take action against you guys.  Might want to take those instructions to the realm of private messages.

I doubt it.  We are in a complete gray-area, legally speaking.  The same uncertainty that has allowed them to lock us out is the same that would prevent them from going after us.  I suppose their lawyer's could draft a cease-and-desist letter but that would be more of a scare tactic and would probably directed it to Remote Central.  If RC decides to take it down, so be it....
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