Look elsewhere!

I got my URC remote as from part of a package from a custom installer who has since gone out of business. I've been keeping the thing updated myself with new equipment, as it's not that hard to program.

But now URC has purposely abandoned me, denying me access to the latest software, even though I purchased it through the exact channel they claim to support. Look elsewhere. You'll be glad you did.

URC is either greedy or stupid. I haven't figured out which.

But they'll never get another dime off me. Neither will any "custom installers".

not all CI's are bad greedy money grubbers...alot of CI's on here....myself included ofer alot of free installation advice...remote program tips...i always try to be as helpfull as possible to anyone who needs it...please do not put all of us into the same catagory

What would you advise for an end user that has been screwed out of the best funcionality of an expensive remote control by URC and a disappearing custom installer?

For now, since the "latest software" is basically the same between the "old" and "new" versions, just download the software using the alternate option. And then get in touch with URC detailing your purchase and see if they'll do anything for you.

as i said before we are not all like that...unfortunatly you happen to have a bad expierience with a CI....i agree that URC's decision is not the best way to do business ....especially for users who bought the remotes before this policy went into effect...try contacting URC via email or try subbmitting your serial number from your remote and see if you can get your hands on the new software....if you original seller was an authorized dealer then there shouldnt be a problem getting the new software....i know its frustrating but i believe its the only option.......all i can say is good luck and i hope for the best.

go here and try it out

[Link: universalremote.com]

Yawn......man these posts are SOOOOOOOOO past boring.

I'm sorry my being a victim of fraud is boring you.

Hey Newbie! Open your eyes and read a little bit!
[Link: remotecentral.com]
If you have trouble understanding what Daniel said I will make it real easy.
You are posting in the wrong forum!
Here is where your software is:
[Link: remotecentral.com]
Fraud....that my friend is a JOKE!
Oh, and yeah I am sure ALL custom installers are responsible for your failure to choose a good one. Most would not do business with someone with your venomous attitude anyway. Life is too short to get so upset about a cheap little remote.

Okay, well, yeah, it's already been established I won't be dealing with URC or any CIs again. But the question remains.

Why are they doing this? Are the greedy, or are they stupid???

They are being neither greedy nor stupid. You, and many others, have been caught between a new set of policies that will probably work out pretty well for installers and new and old customers alike. Anyone caught in the middle can think everyone else is stupid or greedy, but it ain't so.

By the way, one reason for the change was the dealer who screwed you by doing his business in such a way that he isn't there now. Bet you got a GREAT deal...or that he didn't give you a great deal but gave you lousy service. Whatever it was, at least half of the problem is your previous dealer. Don't lay that on anybody here now, or on URC.

If anything, their old approach was stupid, and perhaps greedy, or they were too weak to stand up to greedy dealers and end users alike. Of course it hurts when a stupid policy is changed to something sensible: everybody is just used to the way it was!.

As for your tone, please note the tone and the actual words of the first post put up in the new URC forum. The third paragraph, where he speaks of "people using URC's remotes," not "URC" or "us installers."

To be honest I am not sure how the new policy will protect one from a CI, or AD, that goes out of business. If anything it puts the consumer in a more tenuous situation since the support must be provided by the CI or AD. You have pointed out one of the flaws with URC relying on the CI's and AD's; the bad ones are going to give URC a bad reputation. To imply that Erebus should have researched the CI better, and therefore his circumstance is partly his own fault, is a bit harsh. It is possible that his CI came with numerous recommendations and is out of business for other reasons than how he ran his business.

I would hope in Erebus's situation that URC would step up to the plate and take care of the consumer. Prior to purchasing my MX-900 I contacted URC and specifically asked what would happen in this exact situation. I was told that they (URC) would provide support in this situation. I purchased from Pro Remotes and have been extremely happy with my purchase. Pro Remotes could be the best dealer on the planet but this does not preclude them from discontinuing the URC line sometime in the future. I wanted reassurance that URC would stand behind their product if I needed support (ie. live updates) in such a situation.

Erebus, If you have not contacted URC I would strongly recommend doing so. I would imagine that URC would do the right thing in your situation. You may be pleasantly surprised and may never have needed to make this post.
Good Luck!

This should be said about 90% of the drivvelling nonsense posts about this topic.

I have found over the years that URC has decent tech support and product support. Their email inquiries seem to go un answered though. Seems the old school 'drop a dime' technique must be used.

Please post back as to how your situation is handled.

Yes, I am so tired of URC's poor treatment of their customers......

Wish they would correct it then all would be fine, until then they will lose many customers.