bump

I am not a professional installer, but was able to purchase a MSC-400 over the internet.
I just found out that I can not obtain the software because I do not have a registration code. After reading all of your comments I dont think I want this thing anyway. Can you tell me the advantage of using the MSC-400 over just using the
macros provided with all the remotes that are( suppose) to work with this thing.

No pointing the remote at the equipment, serial control, more dedicated IR emitter ports, relay control. Do you always buy things that you have no idea what they are for :-/ If so I have a bunch of stuff I need to get rid of.

Bite me!!!

*edited link


I don't help kids try to play with toys made for ages above their mentality.

One tidbit... try google. It will most likely send you back here for the review.

Good looking out, brother.

I'm sorry I thought this forum was to provide information to those who may need a
little help. Please accept my apology.

First of all, admitting to obtaining a product outside of the URC guidelines (ebay) and looking for help on obtaining software (illegally) will yield little sympathy around here.


Second, you asked for the advantages of the MSC-400 over not using one at all. And I stated, and I quote "No pointing the remote at the equipment, serial control, more dedicated IR emitter ports, relay control."

What other help do you need? Should I program your system for you and send you a full release version of the MSC-400 software?

[Link: remotecentral.com]

[Link: universalremote.com]

Still suggest Google... you'll find more reviews, but I guess they'll all list the same features/abilities.

I believe you're shafted on the software.

Remote macros can still fail and put your system out of sync. With the MSC-400, the remote only sends one brief RF command (infinitely more reliable than IR) and the macros are all reliably executed from the MSC.

Make no mistake, it's an amazing piece of equipment. It's just that URC's support is not what it ought to be on these issues.

Thank you for the information. I did not buy the MSC-400 from ebay, but it does not
matter much anyway. It was my bad not doing the research before purchasing the controller. I was not aware that you had to be a certified dealer or installer to obtain the software. I guess this is one mistake that I will learn from. I thought over time I
could learn how to use the controller and set my system up to work with the unit.

Nope, not true. If you bought from an Authorized Dealer then they should be able to provide you with a copy.

They must not be a authorized dealer, because they were not able to give me any
information concerning the software. I shopped for this device as I would a A/V receiver or DVD player. I found a good deal and bought it. I understand protecting the software for those persons that took the time to train and get certified to install this equipment. I purchased a TX-1000 and downloaded the software with URC. I liked the remote enough that I thought the MSC-400 would be a great addition to my system. I had no idea that this sotware was protected. I would not buy an expensive peice of equipment on the hopes that I could get the software after I received it. I feel the anger here should be toward the fly by night retailers out there selling this gear to the consumer on the open market. No where in their ad did they state this controller is exclusive to certified dealers only.

It is a rotten way to handle one's business. As it is, you can't even verify if the MSC-400 you have is even functional beyond powering on. Any hopes of possibly returning the unit???

Yeah, this like other products requires a two way street. The company selling the product needs to have some ethical and legal accountability. The customer needs to have the willingness to investigate the product and seller to the fullest extent. When the 2 don't meet in the middle, this type of situation arises. If they won't support it, send it back. If they won't accept a return, file a dispute with your credit card company.