I called Philips to get service because the AC adapter for my i-paperweight apparently is defective. NOT MUCH USE IF YOU CAN'T CHARGE IT UP! Philips didn't call back for several days, so I called again. Apparently the first time they took down the wrong telephone number.

This time I got to talk to a live person. After I explained the problem, she put me on hold several times and eventually told me that she could take an order for a new power adapter, but that she could not tell me when I would get it because none are available. I told her "that's not a very good answer." This time, instead of putting me on hold, she just put her hand over her mouth. I got to hear her and her collegue literally giggling about my problem.

Nice customer service for an $1,800 remote. I guess I'll see if Tweeter has another one (I'm still sitting here like a schmuck, on hold, forty minutes later).