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Original thread:
Post 32 made on Saturday February 17, 2007 at 17:18
juliejacobson
CE Pro Magazine
Joined:
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April 2003
3,032
On February 17, 2007 at 15:15, Theaterworks said...
Does anyone know if BB will have a dedicated staff to
program and troubleshoot these EI systems?

From my understanding there will be a few BB troubleshooters, but much of the heavy lifting will be done by EI via remote access. EI has a pretty substantial backend for remote service and support, and of course can dispatch authorized dealers when necessary. Dealers share in the rr for this service. The BB service is fairly bare-bones. If customers want more than the basics, other local dealers will be invited to take over.
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