That's kind of what I thought. The corporate climate at big box stores would never allow decent support of the caliber needed to keep a highly technical product like this off the return counter at the store entrance. The trick, I think, is to not succumb to the temptation to oversell this in the store, so people don't carry it home only to find that the product doesn't spring from its box, stick to the walls and just work without their lifting finger. One call to the store where they don't get the answer they want and consumers will be tossing it back in the box saying "it's too hard".

"Hopefully Steve can clarify..."? Hopefully Steve will be able to shoulder the fusillade of invective coming his way, I'm certain; shades of that guy from C4, Jeff from (then) Magnolia, etc. This forum tends to beat up on vendors that people don't like.