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Original thread:
Post 29 made on Monday August 21, 2006 at 19:03
Captain Chris
Long Time Member
August 2006
On August 21, 2006 at 11:03, Jeff Wagner said...

Parasound - like B & K and other companies who we manufacture
remotes for - handles all issues with their products.
If you have any issues you'll need to contact Parasound

Jeff Wagner


Mr. Wagner-

Thank you, I've been anxiously trying to get URC to respond to my requests for 3 weeks now as to whether they intend to support me. One way or another, I now know where I stand with URC, and can pass this on to all other OEM owners of URC products.

I'd still be interested to hear if URC intends to support other authorized owners of URC products that are not covered by URC's new policy, but at least I know for me personally now.

I've been talking to Parasound's top executives ever since URC sprung this new policy, and they were as surprised by URC's decision as any of the rest of us public users, custom installers, or industry insiders. They are now scrambling to pick up the pieces and recover from this--I've just been trying to give URC every opportunity to provide some sort of support.

I shall confine my attempts at obtaining URC product support to Parasound only now, and shall pass on to other OEM URC owners that they should do the same.

Thanks for the response.


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