Captain Chris,

Have you tried contacting Parasound customer service? Seems like they should be able to turn the screws, and put a little pressure on URC.

It's a lot easier to make the rantings of a raving lunatic sound idiotic. I believe URC isn't answering your questions, as they are thoughtful, and making you sound like a raving lunatic they shouldn't have to support, is just not possible.

Good luck to you. I've had my call in to an authorized dealer for almost a week now, and they still can't seem to figure out how to get me software. If it goes much longer, I'm just going to ask them to take the 11 month old remote back, and give me a refund! Perhaps that will get some action.