The problem lies in that all Philips products use what is called toggle bit IR. For every button on the remote there are 2 codes, not just one. For eg. the "On" button the 2 codes are On code A and On code B. When you press "On" to turn the tv on the tv sees that On code A has been sent. Then the next time the tv sees an on command it is expecting On code B. The remote "toggles" back and forth on it's own. The cable companies remote cannot learn or isn't compatible with toggle bit codes. You may have to buy an aftermarket universal remote (not cheap) that is compatible with toggle bit ir codes.