ok people i live in riverside C.A. and i had the same thing happen to me but i got away with it for $125 and what i did was look for the place and i found where they are based out of. they are based out of is in chino C.A. so i went down there and found out that its is a company. not some people just trying to make a quick buck. so what i did was i told them that i got there product from a guy in a white van. the man that i talked to was very nice and told me that there was a shipment messing and that i could have got on of them. the only way to get one is to go to a expo that is helled in different states. and they sell them for the price on the site. so what you guys got was a good deal for what you payed and always send in the warranty card because you wont find anything for them in a store.