Speaking of returing remotes... I just bought, fought, and returned the Marantz 2000 Mk II. It was a great solution 18 months ago, but it does NOT make the system simpler to use for the non-technical (in my case that would be Patti).

I have ordered a Pronto and if the postings on the Pronto Message Forum are any indication, I've found what I've been looking for.

Nothing close to the complaints found here. At least take a look before you commit.