I want to comment to a few of the issues mentioned in this thread.
We (Crisp Solutions) are a small startup, trying to develop a market for a single product we believe in: UCommand
There are similar products in the market, so what makes UCommand competitive?
We provide value add which enables a good product to become a success:
Ownership, documentation, service, quick reaction to our customers suggestions/needs.
Our website is constantly updated according to the user feedback we receive. I believe this is the reason why users feel confident with the product and with Crisp Solutions.
We don't claim to be better than everybody else but we can concentrate on just one product we believe in. This gives us an advantage.

We don't have a large dealer base yet and want potential customers to ask dealers for our product, this makes them curious and hopefully interested in UCommand. Storefront dealers are careful to add a new product from a small company they never heard of, so we have build awareness and earn trust, this takes time.

Frys electronics, one of the largest retailers in the US is carrying UCommand, so it can't be that bad. We hope this helps convince other resellers to also add UCommand to their product line.

Any dealers reading this???

And finally: We don't buy peoples opinion, if they don't like a product they have all the rights to post this and if they like it we do hope they write about it.

I am not sure if I am allowed to post company statements in a discussion forum, please let me know if I should shut up.

Uli Theissen
Crisp Solutions
www.crispsolutions.com