On August 1, 2024 at 15:43, King of typos said...
Yeah, I actually had 4 techs out. But the first one wasn't relevant to this thread because all he did was to remove the Xfinity modem and install my modem. I purchased one from eBay and attempted several times to add it to my account. Chatting with customer service, called CS and they couldn't get it to work. So they sent a tech out. When he spoke with his reps, who we don't have access to as customers. They had more information on the modem that I bought... it was actually one that was owned by Xfinity, therefore a rental. And that was why it wasn't working. Luckily the ebay seller gave me a full refund and paid for shipping back.
Oh, and that tech. REFUSED to replace teh RG59 cable. Because he wasn't there for that kind of call and "frequencies are different for internet compared to TV. So no need to replace it." His words.
That ended up why I had the second tech come out who moved it to a non-grounded block.
Are you asking for the current modems that I have now?
KOT
Grounding the cable feed from the utility is an NEC code requirement and I know you're aware of the problems caused by ungrounded cable feeds.
Spectrum and the other providers stopped using RG59 two decades ago and if you were to call and reach someone in their quality control or repair departments, I don't think they would say that RG59 is OK.
Do you have any scrap RG6 that could be used to sub for the RG59? I would try that to see if it improves.
What do you mean, by "Are you asking for the current modems that I have now"? How many modems are you using and if more than one, how are they connected? Why are you using your own modem? That's the one part that SHOULD come from the provider since it guarantees compatibility with their system- once the modem is right, routers are routers, to a great extent WRT compatibility. I don't mean that a 25 year old POS should be used, but any decent router should provide better speed. I use a Linksys that retailed for $100 and the speed test I did a few minutes ago came in at 565Mbps down/23+ up. I'm using the Spectrum modem.
