I did two things to fix mine at the same time and it worked, so I don’t know which one it is. First I went to the devices list in the app and clicked edit devices and then clicked on the receiver. Then I clicked add/fix command and followed the steps to fix the power toggle command (requires original Sony remote). Then I clicked power settings under the edit device menu and switched it to turn off when not in use. Earlier it was on keep device always on. When I did both of these I fixed it. Hope this helps.