I saw the thread here after the CCP program our AV installer left with us suddenly required a dealer user name & p/w after accepting the update prompt. Mild panic at first since we had a new TV to program but our installer isn't local (or needed for this config update), but all is well.

What I wanted to share is that we are located in the US and URC is still providing login credentials to end users for the asking. All we had to do was provide the s/n for our MX-990 and wait a couple of days for them to send the login/pass.