You might want to post your list of equipment and possibly upload the config file you are working with to a dropbox. Maybe someone will be able to help.

Philips codes are RC5 typically and the software you have will send IR codes through the remote if you connect it directly to the PC via USB if I recall correctly.

What you want to be sure of is that you've not specified an Extender for use. If you connect the remote to your PC and try and test codes using the software, does the device seem to respond? Also, using your mobile phone camera, look at the front of the remote where the IR emitters are and during your testing, do the IR LEDs light up?