On July 20, 2021 at 11:44, roydonaldson said...
Now I can agree or disagree with their access to software policy, but ultimately it's their decision and business call on how they provide access to programming software.
However, doing it in this manner to lockout end users with no notice doesn't particularly sit well. It would have been straightforward to have delivered a 'sunset' version that notified you that if you upgraded past it it would require credentials to continue use.
This would have been a straightforward and friendly way to migrate to logins being required.
Now, I find myself with a new OLED tv, Lexicon processor and 4k Blu Ray player in my living room that I cannot now control. I went to program up and hit the upgrade button on CCP with no knowledge that I was effectively locking myself out of the software.
I guess I could go and buy some new remotes, but based on this I'd rather go and buy a Control-4 system from my friends who is a Control 4 dealer and I know I'll get access going forward.
Control4 allows access to programming software. It is not the full blown software though. It will allow you to program everything, but not add devices, for that you'd need the dealer's help (your friend in this case).
As far as URC, for years everyone bitched about dealers being the bad guys. URC put dealers in a bad spot by claiming they could give the software out. It was not a dealers responsibility, but URCs and never should have been passed down to a dealer. What they have done here is nothing new for them, just just decided to screw a different base of their customers this time.
