On July 24, 2015 at 11:52, BizarroTerl said...
I'm not in the CI trade. I'm in the trade Fins appears to have little respect for and even less knowledge of. By his logic if there's one idiot CI installer then they're all idiots.
I've managed IT for several organizations and SOP is that everything is documented fully. If a vendor is contracted, full documentation requirements are in the contract and no payment is made until everything is signed off. We pay for the work and we own the documentation. If there is a CI install at a site it isn't exempt from these requirements. This isn't limited to vendors. All systems/network/software/etc are fully documented.
People leave. Vendors go out of business. Running IT for an organization requires the management of increasingly complex mix of vendors, technologies, business systems, system integrations, and employee interactions. Documentation is a cost control measure and even more importantly it is critical to minimize business disruptions. We don't compromise that to satisfy someone's ego.
So I guess you can say that yes, when I leave a organization IT is fully documented. Will the highest level of management realize this? Possibly. I can guarantee you that my replacements do. Unless of course, they're some idiot IT guy. ;)
For clarification, trunk slammers are hacks that work out of the trunks of their cars. My frustration with "IT guys" is that very few are professional or have what I would call a real company. Your field is worth than ours about being riddled with idiots that figured out how to print a business card and watch a couple YouTube instructional videos. Two major problems with these IT trunk slammers. One, they don't think about how their actions may affect other parts of the network. They just do, then start trying to fix. The second problem, it's very common that they want to move into the CI side because it looks more fun. So they will go in and just start screwing with anything (like an $80k lighting system).
Personally, I prefer to have a skilled IT contractor involved on my projects. my network skills are mediocre at best. I much rather sit down with a competent IT contractor, give him my list of needs, have him give me a block of IP addresses and we work together, without stepping on each other's toes.