I just replaced the hard drive on my windows xp machine which I have always used to program the remote when I purchased new equipment. Fortunately, I found the mx editor software which I could not get from URC for whatever reason. I reinstalled the software along with activesync 3.7 but I can't get the remote to connect. I have tried everything from changing usb drivers to updating to activesync 4.5 but I can't seem to get the partnership created. For some reason I remember a tech at URC helped me solve this same problem several years ago but I can't remember what we did. I'm not sure whether I changed something in the windows registry but I got it working. Does anyone have any suggestions.