RC: DIY shoppers: what to know BEFORE you buy an advanced...

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Post 1 made on March 4, 2013 at 01:26

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Daniel Tonks

Wrangler of Remotes

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If you’re an end-user looking to buy a URC remote control so that you can program it yourself, please note the following important information:

URC’s computer programmable remote controls DO NOT include programming software in the box.

URC dealers ARE allowed to provide consumers/end users with the programming software for Complete Control products, but not for Total Control products.

Dealers are NOT obligated to provide you with this software, and may require you to pay for professional programming. So check on a dealer's individual policy before you buy.

URC will NOT provide you with the software for a remote you just bought online, and additionally, will not support the hardware warranty on products purchased from non-authorized dealers.

If you buy from an authorized dealer and they do give you the software, URC still does not offer programming support to consumers/end users. If you require after-sales assistance, you will need to contact your original dealer, or post in the forums here on Remote Central.

As a final note, if you’ve recently purchased a URC remote and find yourself without software, please do not ask someone on this site to give it to you. This is against URC’s policies. If your dealer will not give you the software and did not inform you at the time of purchase that professional programming was required, then they should not have sold you the remote in the first place. Return it and buy from someone else.
Similarly, if you have URC software do not publically offer to give it to others, as this is also against URC's policies and will result in the removal of your post and/or RC account.