No nerve hit - it's just that from the outside, how our business works (and needs to work) is not seen or understood very well. I understand your feelings and as a programmer if I wasn't apart of this industry I would agree with you, absolutely!
That being said, you are also right that IP will grow - that isn't a possibility that is a 100% fact. Systems are already evolving... I personally don't even use the "CCP" line of remotes that URC makes I use URC's TC (Total Control) which is 100% network based and I can send TCP/IP commands from all the products even those that don't use WiFi to communicate.
I also use Crestron and have dabbled in many others (Command Fusion as stated) which provide the open architecture... what I found is that while >I< can make much "cooler" systems that do much "more"... at the end of the day the average consumer never used them and I was not only wasting my time but their money.
If Best Buy told you they "can't" use the files you provided, it's because you had the old-style files and they don't know that it's easy to import those files right into the CCP programming software (it's kind of a counter-intuitive feature in the software that not many people know about). URC doesn't support the old-style software anymore so they probably "thought" they had to start over... which isn't the case AT ALL.
As I said - if you had all the correct files I would have done it for $300 easy (possibly less) - but I would have to look at that file and make sure the previous programmer wasn't an idiot (and as a programmer, you know looking at anyone elses code has you going "WTF were they thinking" even if it was probably good in other ways).
