1. URC's programming software has never been good enough for consumers, so if they actually retailed to that market they'd get more complaints and customer support calls than they could possibly deal with. It won't work financially.

I suspect that most others are the same way, including RTI. Sorry, these guys just don't create good software. Their hardware is marginal, but when there's no one else in the market and your choices are limited to 2 or 3 producers you get what you get.

2. WRT URC "fixing the problem" - I'll wait for my jet-powered unicorn to show up and then I'll ride it over on a rainbow of fairy dust to their HQ to pick up the fix. In other words, I won't hold my breath.

The MX-980 with some components is completely unusable because it doesn't properly transmit repeats and causes those components to freak out.

RF is problematic to begin with, but URC's components seem especially prone to issues with interference.