I hope this is true and your intent is to hire a canidate with these skills because thats certainly not the level of service I get when I call in. Its bordering on call banks in India with check lists to guide the discussion the last few times. Hopefully you are working on CI friendly tech support with shorter wait times. I applaud the decision to post this here if it is with the intent to hire (which I think it is) not bolster opinion of your tech support.