This is why the details matter. Without all of the facts it's impossible to know what is wrong or what suggestions to make.

I get it that it's hard to know the information to provide. However, informing us that you have loaded the graphics file into the processor is important, and as much of the other details that you think important.

If you miss something we'll ask for it. However, giving us some of the details let's us know that you are have some clue as to what is required. Many of us have made the same mistakes you have. We like to help but we're not getting paid either. We cannot see your iPad nor your program. Telling us what you did is crucial. Help us to help you. Supply those details. See what happens when you do?

Alan