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Topic:
Comcast remote not working with comcast box....
This thread has 183 replies. Displaying posts 166 through 180.
Post 166 made on Friday January 31, 2014 at 14:40
beck
Junior Member
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3
Hello all,

This thread is amazing and everyone seems to have all of the answers. I've just registered because I'm hoping that someone will have the answer for my situation too! I read through the thread as best I could, but this is all very new to me and I'm smart enough to know better than to try things before I actually understand them!

So here is my situation...

I have a Cisco RNG150 box.

I have the gray xfinity remote with the red ok/select button.

I just purchase a Samsung TV and used code 10812 to program the remote to my tv (works great). EXCEPT. The exit button. No bueno.

Interestingly, my previous TV was an old Symphonic TV (that the Comcast people set up when they installed everything). The exit button never worked for that TV either, but I thought it was no big deal and could manage without it. Plus I thought maybe it had something to do with the tv being from yesteryear. But when the new TV has the same issue today, I knew it was something to investigate. And a 5 minute google search brought me here, where I'm seeing that there are answers to be found.

I saw post #97 but wasn't sure if my situation matches that one.

Any help would be very appreciated :) :) :)
Post 167 made on Saturday February 1, 2014 at 20:36
3FG
Select Member
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1,845
Post #97 refers to controlling the cable box, while you issue is with the TV.

Pretty much all Samsung TVs use EFC 00088 for Exit (when the setup code is 10812).  Perhaps your remote has had some other EFC or macro assigned to Exit.
To clear a keymove and return it to normal:
1) Press TV
2) Press Setup until 2 blinks
3) Enter 994 (2 blinks)
3) Press Exit
4) Press Exit again
The remote should blink twice.

To clear a macro:
1) Press Setup until 2 blinks
2) Enter 995 (2 blinks)1)
3) Press Exit
4) Press Setup until 2 blinks

 
Post 168 made on Monday February 3, 2014 at 14:07
beck
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3
Thank you for the speedy reply. I tried both things and, unfortunately, neither worked.

I'm not sure if this helps, but I did a little experiment...I have another Samsung and another identical remote in my family room. That other remote has always been linked to a Samsung and worked fine from day 1. I brought it into the bedroom (where this new TV is) and it worked right away with the "in question" Cisco box and Samsung TV. (The "Exit" button worked fine.)

I then took the original "broken Exit" remote into the family room and tried it on the other Samsung TV (there is a Cisco DVR model RNG200N in that room). And the remote in question had the same "Exit" button issue out there too.

So I'm not sure what to do now? The broken remote is broken with two different Samsung TVs and two different Cisco boxes. And the functioning remote works fine in both locations.

Has there ever been a situation where there's no way to fix a remote and you just need to deal with calling Comcast to have them send a new one? From what other's have posted, I'm leery of dealing with them directly since it tends to result in long conversations that go in circles. But I'm stumped if there's anything else I can do (other than carry the one working remote from room to room as I go to bed each night haha).

Thanks again!
Post 169 made on Monday February 3, 2014 at 18:03
3FG
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I'd say it is highly likely that the remote is broken.  I'd get Comcast to replace it.  If you don't want to deal with Comcast, search eBay.  Typically you can buy a new one for $6, shipped.  But I expect Comcast will replace it.
Post 170 made on Tuesday February 4, 2014 at 00:59
beck
Junior Member
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January 2014
3
Ok great thanks again for your help!
Post 171 made on Wednesday February 5, 2014 at 14:39
Ken H, AVS HDTV Forum
Long Time Member
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July 2002
28
Comcast will replace a broken remote at no cost. Either call them and they'll send a new one or go to a local office and pick one up.
Post 172 made on Sunday April 13, 2014 at 14:41
Tclark417
Junior Member
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April 2014
1
On December 31, 2011 at 02:16, 3FG said...
Assuming you're using 01982 for cable, try EFC 39877

What is EFC? I have my remote working great except for the exit button.
Post 173 made on Monday May 5, 2014 at 01:45
terri2001
Junior Member
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May 2014
1
3FG...thank you, thank you, thank you! After a mind numbing amount of time in chat with Comcast I had some functions restored on my remote but could not access my recordings or on demand. They insisted my issue was resolved and ended the chat. I searched their forums for help and found no solutions. I turned to google which directed me to this thread, post 56. Within minutes of reading your post I had a fully functioning remote again! I so appreciate that your instructions were clear and simple!
Post 174 made on Monday August 11, 2014 at 21:47
crowlejt
Junior Member
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August 2014
1
Reply to post 150

I tried that and got all the right blinks, but my cable box still won't turn on.

I have an LG TV, Motorola box, and a silver xfinity remote with a red ok button. The remote controls the TV just fine.
Post 175 made on Saturday August 16, 2014 at 22:42
Jeffrun
Junior Member
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August 2014
1
Hi,
I have a Silver remote with a red "ok" button for my comcast remote. The remote just stopped working. I read thru this thread and may have missed something. Can anyone help? The remote will power off the TV and adjust the volume, but that's it. For anything else the CBL key just flashes rapidly when I push a button.
Any suggestions?
Post 176 made on Friday September 5, 2014 at 00:43
mdavej
Active Member
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December 2002
545
Low batteries.
Post 177 made on Monday September 15, 2014 at 21:33
Aliocha
Junior Member
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September 2014
1
The 01982 worked for me! This forum was very helpful and the steps was easy to understand from the beginning to the end. Thanks!
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Post 178 made on Tuesday October 21, 2014 at 12:18
Raeansoa
Junior Member
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October 2014
1
Spent 2 hours on the phone today with Comcast because the remote they gave me with the Motorola digital box DCT700 wouldn't work. Comcast never resolved the problem and suggested I bring back the new equipment for an exchange? Followed your instructions and in 5 minutes had the remote working. Followed your instructions and the CBL setup code 01376 worked just fine. Thanks.
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Post 179 made on Friday March 25, 2016 at 20:02
Ktdds
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March 2016
1
Thank you so much, worked like a charm.
Post 180 made on Saturday July 30, 2016 at 12:00
UncleMartyBob
Junior Member
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July 2016
2
A lot of great, helpful information....Thanks!
I have a issue that I did not see any other poster reference.
I had an issue with my xfinity cablebox accessing On Demand with customer support deciding I needed to swap out the box for another. The new (much smaller box) is a DCT700. They also swapped out the remote for an (identical) xfinity silver w/red button. The issue is this: when I use the remote to access the dct700 (to change channels, access OnDemand, etc.), I must point the remote directly at the box. With the old box/remote I only needed to point the remote in the general direction of the box. I read a vague reference on another site regarding remote sending IR vs RF signals causing similar issues but no solutions. Any ideas as how to not needing to point directly at box?
Oh! One other thing that is different with new equip, when I push any button on remote the "Cable" button flashes 4 times....with every button push.
Thanks.....
-UMB
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