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Kaleidescape IP Control
This thread has 11 replies. Displaying all posts.
Post 1 made on Thursday June 24, 2010 at 22:26
SeanS
Long Time Member
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Just installed a new K-Scape M500 with a 1U server. I am successfully controlling most aspects of the unit via IP from my RTI control system. However, cursor control is double pressing or probably better stated sustaining too long which is making it impossible to stop where I want it to. RS-232 was flawless but I wanted to switch over to IP because one it works quite well the RK-3's already installed and I also needed to free up an RS-232 port on the XP-8 for something else. The driver command properties are set for sustain and delay is set a 300ms. When I change this to 400ms it lags and is still too unreliable for me. Any thoughts? The parts in the RTI system I am referring to are an XP-8 and a T2-CZ.
Post 2 made on Friday June 25, 2010 at 08:06
Darth Remote
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193
Weird. I have only programmed one RTI system using a Kscape, but I had no issues using the default settings of 300ms and sustain checked on both a T4 433 and two T1's. Do you have any other remotes you could take out there to load a test file into to see if it is that particular remote, or just how the T2C's respond. Sorry I can't think of anything else but I would say that is worth a shot.
Post 3 made on Friday June 25, 2010 at 18:35
ErikS
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We have done several RTI/Kaleidescape combos via IP and have never had to change the sustain delay on remotes or inwalls. None have been zigbee and none have included the new bluray units, only K300 and K6000. Does it do it only when the remote first wakes up or always? It may be buffering the command somehow during the first second while the zigbee is connecting and then sending out more than you expected.
OP | Post 4 made on Saturday June 26, 2010 at 20:38
SeanS
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Yes it is strange. What is weird is it sometimes repeats and sometimes it doesn't. For example today it works fine. I just did a 1080p and two mini players at another customers home and had no issues controlling it via IP. The difference on this one is that it is RM433 and not Zigbee.
Post 5 made on Saturday June 26, 2010 at 23:36
thefish
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I've done a few, and no issues, however they were both hardwired.

I'l lean more towards the latency issues with zigbee and not the ip control.
I've had issues with zigbee, where volume on an amp will continue to ramp well after you release the button, i'm willing to bet it's repeating the signal.

Sorry, I have no solution. What does RTI say?

I can't wait till the new dual antenna remotes are released. Zigbee is super unreliable for us.
OP | Post 6 made on Monday June 28, 2010 at 05:46
SeanS
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I haven't called RTI yet but that typically gets me nowhere. No disrespect there but that has been my experience over the past year. I do have an RM433 with a T1-B I should have thought to try but haven't yet. I will tomorrow. That will tell me if its a zigbee problem. I have experienced the same thing with zigbee. Commands continuing after the button is released, latency issues, etc. I had a customer blow a set of Totem Arros because the volume went up like a rocket. I like the two way but miss the reliability of 433. It also misses half the time if you pick up the remote and press a button before a link to the antenna is established. Let's hope that our customers don't get too quick with their remote! Are you saying RTI is releasing dual models soon? That would be great because you could do 433 today without feeling like you have not given the customer an upgrade path. I still have a conscience!
Post 7 made on Monday June 28, 2010 at 11:45
Darth Remote
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I have to ask if you have updated the firmware of the XP-8 to version 2.3 and the T2CZ to version 2.2. Also, are you using version 1.04 of the Kaleidescape driver, as it is the most current. The final thing I would ask is have you followed RTI's rules for installing the ZM-24 as far as placement goes and then verified it with Zigbee network test driver. You can also make sure your Kaleidescapes have the latest firmware installed, but I'm not sure if that will be of any assistance.
OP | Post 8 made on Saturday July 3, 2010 at 04:04
SeanS
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Yes to all of the above. I even just relocated the Zigbee antenna to the middle of the room and still the same thing. Swapped the Zigbee antenna, same thing.. However, it works perfectly on the T1-B with an RM433. Has to be a Zigbee issue. Not nearly consistent enough for prime time.
Post 9 made on Saturday July 3, 2010 at 11:41
Darth Remote
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Moving the ZM-24 is not the only thing you are suppose to do. You also have to select the proper zigbee channel. Did you load the zigbee counter driver and see how it is responding.
OP | Post 10 made on Sunday July 4, 2010 at 17:23
SeanS
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Yes, I had to reset the Zigbee Network Channel when I swapped the Zigbee antenna.
I just tried the zigbee counter tool and it doesn't skip a beat. Great troubleshoting tool by the way. What is strange is that we also periodically have trouble controlling sat box. For example, fast forwarding over the commercials and then can't execute playback. Then it will start working fine again. It seems to be out of the blue. I have tried alternate T2-C's too thinking it could be remote related. Same result. I'll keep fiddling with it and let you know my findings. Never had this issue with 433. Nothing in the environment is new either. I have been doing this a while and I think I have all my bases covered. I'll keep trying.
Post 11 made on Sunday July 4, 2010 at 17:33
Darth Remote
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Sorry, I hope I wasn't coming off to harsh earlier, I just have seen issues where changing the Zigbee channel makes a big difference. Have you tried redownloading to all the devices and making sure you don't have any unnecessary drivers on your XP-8?
OP | Post 12 made on Tuesday July 6, 2010 at 04:16
SeanS
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No worries. I truly appreciate the feedback and support. I have re-downloaded to all the devices several times. If I didn't know any better I would be suspect of something new in the environment. The truth is that the prior K-Scape mini was changed out to the new M500 and a 1U. Old K-Scape was being controlled via 232. New M500 is via IP. Perhaps these devices are introducing something new or something that the ZM-24 doesn't like. I didn't mention it earlier because I didn't think it was relavent but perhaps it is. I took the step of relocating the ZM-24 to the attic today. So far the response is improved dramatically. It missed a couple of times generally shortly after wake up. Once it starts working it seems to keep working. I now only have the one ZM-24 in the equation. The Zigbee counter seemed to have no issues in the three upstairs TV locations and the three downstairs TV locations. I may add one as a repeater if I can strategically place it. However, if I am receiving interference I may just be reintroducing the problem.


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