As of June 24, 2003 RTI is still shipping crap. Regardless of what RTI says about their problems being behind them.
Answer one question for me. How does a company that designs one single product fail so miserably at delivering reliability and stay in business for so long. Where is the money coming from to support this enterprise? What investor is going to continue to pour money into a losing proposition.
So the software is good BIG DEAL! this is a $650 remote control and $1K plus once programmed. I have experienced 4 trips to several clients homes to replace remotes. Do you suppose the customer might be losing confidence in me?
Goodbye RTI....hello Universal. Is RTI a better remote?
Thats dedbateable, but it works.

And for those of you sticking it out, enjoy the ride or should I say enjoy the free service calls, shipping and insurance costs and a blemished reputation.

This message was edited by g1130 on 08/15/03 20:23.

I second the statement!

With a remote control being the main (Only) user interface, one would think that reliability would be of highest priority!?!?!

Obviousily, RTI feels......that it's on the bottom of the priority list. IT'S PAINFULL SAVING FACE WITH CLIENTS!!

Just Curious,
What kind of problems are you having?

The T2's Touchscreen traditionally flakes out, meaning parts of/ or totally, the display either shifts and/or disappears. Additionally over a short amount of time numeric buttons stick. (Trust me, my clients have been handling the remotes with care....so it is truely issues w/ RTI).

Are these older or newer generation remotes that flaked out. I have seen older generation remotes with the flaky screen as you described, the old crude fix used to be put a folded over piece of paper under the right edge between the face frame and the lcd panel tucked in so you could not see the paper.

I have never had any of these problems with any of the remotes I have installed, I even have 7 new older generation T2's sitting here on my desk they all work perfectly. I have though seen many a bad remote come back to the distributor. I don’t know why some people have so much trouble with this remote, while others, have little or no trouble at all.

I have a customer who has one of those flaky screen remotes, 2 years ago I put a folded piece of paper under the edge as mentioned above (since this was back when it was really hard to get a replacement T2) The remote has worked flawlessly ever since. In fact they use the remote so much, they have gone through 2 sets of batteries, the labels have worn off of the buttons and the case no longer has any texture to it, but the thing still works fine with no glitches.

It sucks that you have had to go through all the trials, but hey, how many new fords, Chevy’s, Toyotas and so on do you see in the repair shop for problems you would not expect to see on a new car.

I personal am sticking with this remote no matter what anyone says it works well enough for my customers and me.

First of all Ford's, Chevy's, & Toyota's are built for the masses. $1,000 Remotes are not!

Regarding the paper trick....is that a recognized/authorized repair technique? I'm sure that one would void any warranty.

The problems that I had described previousily are on new unit's, a matter of fact, I just swapped another 1 month old unit with a new customer, for hard buttons sticking (especially #2).

I would truely be estatic if RTI's products were rock solid.

We shouldn't have to be wondering each time the phone rings, did another T2 crap out?!?!

Response by Robert Pitard “Regarding the paper trick....is that a recognized/authorized repair technique? I'm sure that one would void any warranty”.

The customer is happy that his remote works, that’s my job, making people happy, I believe the service I provide is equally as important as the products I sell, even if I have to fix something with chewing gum and rubber bands, I made a promise to the customer, the manufacture did not have any product to ship at that time as a replacement, so I fixed it, it still works, everyone is happy happy.

I am going to be working with these people long after the stupid warrantee has expired. So what if I hack up the remote it’s the least expensive thing in the theaters I build, there are far more expensive things that I take apart and modify all the time to make the customer happy, remember that’s my job.

I could scream and yell at RTI all day long but that wont make my customers happy, besides RTI has heard all the horror stories already, and believe it or not these problems are not as wide spread as you might suggest, in fact they are a very, very small percentage of their total sales.

Suggestion!
Your case sounds pretty odd like you got the King Tut curse or something.
Maybe you should find another supplier for the T2, perhaps they throw the boxes around at lunchtime or something at your current supplier,

Suggestion!
Stuck button? Whatever, just fix the stupid thing, clean it sand it whatever it takes so everybody is happy, there are only 6 screws on the back, they sell button pads and case parts individually after all. And further, don’t give me that boo hoo this doesn’t work routine, you’re an installer man, fix it or go back to selling prontos.

It sounds like someone works for RTI?

RTI remote: $650

Programming: $250

Replacing everyone sold!!! *@&^#%@$(

Look, for the longest time I sold several hundred of these remotes. Then the screens would fade out, the battery chargers would fail, the IR output would drop to 1 foot.

After countless trips to clients homes and phone calls to RTI I was given the heads up that they were trying to farm out to china and failed ( notice the displays are not as bright?) oh yeah not to mention no booth at any of the trade shows!!! If you say you have not had one problem you either own stock or dont talk to other installers that much.

No we dont go to pronto changing from one dead platform for a out of control one? I dont think so.

We go to universalremote.com MX 800 ( all parts included batteries not sold seperatly and IT WORKS!!)

I wanted to thank "The Problem Solver," I know my sentimants are felt by many other Custom guys. I am speaking threw this forum, for one reason (and it's not because I don't have anything better to do), it's because when you speak with RTI it's the same story every time, and always ending up with "We will fax you an RA number," and "No we can't ship you an advanced replacement."

A world to the "RTI Installer," your name eludes to it all......I've read many of your posts and you do sound very crafty (and I say the respectfully). I'm sure the FCC would have a field day with your collection of equipment modification of the past "X" amount of years. There's a big difference between Modification VS. Integration! Save the modifications for the manufacturers and product engineers.

So go sell prontos and MX 800's like the problem solver Suggests. If you hate RTI so much, why even bother with this forum, there are substantially more people here that are happy with their remote than not. Why rain on their fun, all they want is to find some good codes, tips and tricks to use with their remote. They don’t want to be told their remote is bad when it is working just fine for them.

Further I live on the west coast, RTI is on the east coast. If I worked for them it would be a rather nasty commute.

And Another Thing, I rather doubt that the FCC would care either way as I am not upping the output of the remote but rather fixing an error with the transmitting antenna so that it works with fewer internal errors. I am not advertising the modification nor am I selling it out right. I only modify my own customer’s remotes when necessary.

Oh and, If you have read all of my posts you would already know that I have never posted any information on how to modify the remote its self, only the IRF-6. By the way, the engineers have integrated some of my stuff into the new product line.

Ok does anyone have anything good to say, or are we going to continue down the hate RTI path.

Correct! Well that should finish that thread!

You can have the best product avaiable but if you lack quality service and consistence you finished before you start.

Good Luck