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Topic:
RTI Programer died- need help
This thread has 2 replies. Displaying all posts.
Post 1 made on Saturday May 16, 2020 at 14:41
Mchopra6
New Member
Joined:
Posts:
May 2020
1
Hi,

I have a functional RTI home audio setup, my programmer just died, and I am trying to figure out a way to get my configuration/setup. I have lost my ubiquiti Unifi access and my RTI access. His wife cannot log into his laptop that has all of his software and username/password data.

I have RTIpanel software on my ipad and iphone, is there a way to connect to my system to access the files that way? I have interviewed a new programmer, can he connect to my XP-8x with a CAT6 or usb cable and download the existing setup/configuration file? He said that he has to start from scratch and it will take 8-12 hours for programming. I calle RTI and they said that if they started from scratch, it may not take that much time.

Is there a way for one of you to log into my computer and connect to my setup and download the data?
What are my options?
Thanks

Last edited by Mchopra6 on May 16, 2020 15:32.
Post 2 made on Sunday May 17, 2020 at 11:04
TouchCommander
Active Member
Joined:
Posts:
December 2004
577
If the RTI wasn't password protected ( I have found most dealers don't), then a dealer can connect a USB cable and download the program. The problem is that it does not download any information for an Ipad or Iphone, just the basic program and that depends on how the dealer set it up. You can program the control on the processor or on the Ipad/ Iphone. It might help if you state where you are located so that maybe another local dealer might weigh in.
No job to small, many to big
Post 3 made on Sunday May 31, 2020 at 17:17
New Member
Joined:
Posts:
March 2020
4
You should find a dealer or distributer that is willing to get in touch with the programmer's wife. His computer can be broken into by a good computer tech, and then his RTI files can be retrieved.


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