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Topic:
RTI Panel config MUST be retrievable??
This thread has 1 response. Displaying all posts.
Post 1 made on Monday July 9, 2018 at 22:15
Sparky-BJ
Junior Member
Joined:
Posts:
July 2018
1
Hi All,

I am scratching my head as to why the recovery option in ID does not support RTI Panel configs. The information/config HAS to be stored on the control processor otherwise a newly introduced iPad with the RTI panel app would have nothing to download from the XP??

I am in a situation where the original files are not accessible and I need to modify the Panel config to add some new pages. I don't want to have to start again as there are some complex calls to cbus and elk driver that I don't want to have to do from scratch...

Is there a way to telnet into an XP and pull a config? There must be some way!!

ALSO - Have an RK10 inwall that is pretty much dead: Power Light and RJ45 port lights are on but Blank screen and unit wont get an IP address or boot. Is there a way to get the config from the CF card as ID recovery wont work?

Sorry for the double question!

Ben
Post 2 made on Friday July 13, 2018 at 20:28
RTI Vincent
Junior Member
Joined:
Posts:
September 2017
24
Currently there is no way to recover a system file from an RTIPanel device as well as several products in the lineup. Our new RTIQ cloud-based intelligent monitoring service sent to release soon will eventually allow system files to be stored in the cloud. But right now there is no option for retrieval.

Vincent
Vincent Bova
RTI Dealer Experience Manager
Remote Technologies Inc.

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