|Post 1 made on Tuesday May 29, 2018 at 19:50|
one of my T2x units no longer is recognized via the usb port connection, all other work ok.
I have removed battery and done several resets but nothing works.
I have not been able to get the WiFi connection working so I am at a loss at what to do.
The T2x works fine otherwise, cant update program till this is fixed, any help would be appreciared
|Post 2 made on Thursday May 31, 2018 at 19:10|
Do you have another cradle you can put the controller on to see if it's the charging base that's not working correctly? If not, you may want to call RTI and see if you can do an RA for the unit.
|Post 3 made on Thursday May 31, 2018 at 20:36|
I had this issue and needed the most current version of ID to get it to recognize remote
"...The grass ain't greener, the wine ain't sweeter, either side of the hill....'
|Post 4 made on Friday June 1, 2018 at 08:03|
Try a different USB port on your laptop
Reboot laptop, without remote attached
Reboot with remote attached
|Post 5 made on Friday June 1, 2018 at 13:22 |
We are finding that a lot of these newer generation laptops are underpowering these USB ports. Plugging into power usually alleviates these problems.
The other issue is that it has the driver installed already on a designated COM port from a previous RTI device being connected, meaning a reboot will usually fix the problem or ultimately updating the USB controller hardware drivers from the PC manufacturers website.
Please contact our tech support department if these issues are still failing as we would like to log them in addition to the troubleshooting.
RTI Dealer Experience Manager
Remote Technologies Inc.
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