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Topic:
T2i is not responding
This thread has 8 replies. Displaying all posts.
Post 1 made on Tuesday May 30, 2017 at 14:19
avbydesign
Active Member
Joined:
Posts:
July 2005
689
I have a new T2i remote installed on a project.

We came in today and the controller was stuck in the power in the Power Down Screen

We did the standard hold the OK button and the function button. This cleared the screen but now remote will not allow us any functions other than volume and mute. Punch through commands

I have tried the RTi tech support number but had to leave a message. I did a RTi forum search but I didn't see anything there either.

Any ideas or suggestions would be appreciated.

Mike
Mike Gibler
Post 2 made on Friday June 2, 2017 at 06:46
mrfreeze
Long Time Member
Joined:
Posts:
November 2004
162
Many reports on the RTI forum about the T2i being unreliable and locking up etc.

Allegedly RTI will not admit to an issue with the remote but it is one that seems to be widely told to avoid.
Post 3 made on Tuesday June 6, 2017 at 21:55
roddymcg
Loyal Member
Joined:
Posts:
September 2003
6,655
Try page 2 of the general tab on the RTI forum, the T2i is a notoriously buggy remote. RTI passing the torch from the T2c/T3 era.
Not life, but good life, is to be chiefly valued.
Post 4 made on Sunday November 26, 2017 at 23:10
fadkor
Lurking Member
Joined:
Posts:
November 2011
5
I had the same issue with t2i. Remote freezes or screen dies. I would have to remove the battery to reboot it. End up replacing them with t2x. RTI acts like im the only one having this problem.
Post 5 made on Monday November 27, 2017 at 05:01
mrfreeze
Long Time Member
Joined:
Posts:
November 2004
162
On November 26, 2017 at 23:10, fadkor said...
I had the same issue with t2i. Remote freezes or screen dies. I would have to remove the battery to reboot it. End up replacing them with t2x. RTI acts like im the only one having this problem.

It's disappointing that RTI don't publicly acknowledge the T2i issues.
They should scrap it and bring the cost of the T2x down.
Post 6 made on Thursday November 30, 2017 at 22:25
roddymcg
Loyal Member
Joined:
Posts:
September 2003
6,655
On November 27, 2017 at 05:01, mrfreeze said...
It's disappointing that RTI don't publicly acknowledge the T2i issues.
They should scrap it and bring the cost of the T2x down.

I agree, I used to sell a ton of RTI. I have not touched one in years now and do not see one in the future. Sadly they have great software and a nice remote. But if it does not work it is worthless. And frequent reboots is not an acceptable solution.
Not life, but good life, is to be chiefly valued.
Post 7 made on Friday December 22, 2017 at 15:36
Warren
Long Time Member
Joined:
Posts:
November 2002
261
On November 26, 2017 at 23:10, fadkor said...
x. RTI acts like im the only one having this problem.

I've had multiple failures with the T2i. MOST of the time, removing and reinstalling the battery will bring them back to life again.

Have sent several back to RTI but I am ALSO one of those people who is the "Only one having this problem." One recent one went back. Reportedly had the main circuit board replaced.... it lasted 24 hours in the home before it died again.

By not addressing this problem, RTI is leaving us no choice but to change brands after being a dealer with them since their first year in business.
Post 8 made on Wednesday December 27, 2017 at 22:39
tomciara
Loyal Member
Joined:
Posts:
May 2002
6,679
On December 22, 2017 at 15:36, Warren said...
x. RTI acts like im the only one having this problem.

I've had multiple failures with the T2i. MOST of the time, removing and reinstalling the battery will bring them back to life again.

Have sent several back to RTI but I am ALSO one of those people who is the "Only one having this problem." One recent one went back. Reportedly had the main circuit board replaced.... it lasted 24 hours in the home before it died again.

I sent one in recently that had started randomly sending out commands nonstop, lighting the flashers continuously at full brightness. Sent it in. Bad circuit board, water damage. They sent a picture of the water damage. These clients are over 70 years old, and the most meticulous people I know. They were incredulous and so was I. What could we do? It lasted from September until two weeks ago.

Since it had water damage, it is not replaceable under any kind of warranty. I had to give the client my brand new spare, because they don't want that defective remote any longer. The battery cover had fallen off too. I am going to ask RTI to step to the plate, but…
"Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened." - Winston Churchill
Post 9 made on Friday December 29, 2017 at 17:02
TonyCove
Junior Member
Joined:
Posts:
February 2017
22
Are you using any kind of page jumps embedded in macros assigned to a button that is in 2-way output mode? This will cause the remote to freeze up and do funky stuff. If you are, this is what i have done to alleviate the issue.

1. Create a "System Macro" in the Processor for any "Remote" macros you have that contain page jumps embedded in the macro.

2. Copy the existing macro from the remote's button into the system macro. (Except without the page jumps).

3. take the remote button out of (2-way) mode and place it in "Stand Alone" mode.

4. Edit the macro for the button and delete everything except the page jumps.

5.place the System Macro that you created earlier in between your page jumps

6. add any delays you would need based on the duration of the System macro or if you like to use a "Please Wait" screen.

that is the only way you can use page jumps embedded into macros with the T2i that i am aware of. I ran into this issue awhile ago and haven't had a problem since. Not sure if it solves your problem, but its a scenario worth mentioning.

Last edited by TonyCove on January 2, 2018 13:27.


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