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Rook cursor controls repeating twice
This thread has 2 replies. Displaying all posts.
Post 1 made on Thursday March 23, 2017 at 20:01
Long Time Member
March 2010
I've got an RTI RP-6 and T2-C controls. I installed a new Roku Ultra, and downloaded the IR codes from Control Tower's database. I installed the codes into the RP-6 as system macros and invoke the macro from a macro that runs on the remote. All codes seem to work properly except the cursor controls.

While up/down/right/left work ok, they execute twice! Each press causes the on-screen cursor to move two times in the required direction. I checked everything I could think of ... the Sustain box is not clicked in the IR Library manager. The repeats of the code in the system macro have a minimum of zero (so it should be sent once). And of course, the macro in the remote calls the system macro only once.

Any ideas?
Post 2 made on Wednesday June 7, 2017 at 14:33
Lurking Member
March 2008
I've had the same problems with Roku and both RTI and URC remotes. Try finding the HEX codes here in Remote central and use those. You may even have to learn the Roku codes and create your own IR library. I've done both and had to use some learned codes and some HEX codes for the last Roku4 with RTI I did.

I would also land the codes on the remote in stead of recalling single code system macros. The system works more efficiently that way. The system macros you create should be used for more advanced things than a single code... something like a shut down sequence for a TV (TV goes to input 1, then turns off) or the entire system shut down, source selection macros, etc.
John G in SD
OP | Post 3 made on Tuesday August 29, 2017 at 17:30
Long Time Member
March 2010
I see ([Link:]) that others have had the same problem. Here's a little more detail ...

I only have the problem with cursor controls when using Amazon and Netflix. In all other cases (the Roku system menus or other streaming services) the setup above works fine.

I communicated with Roku support, and they said ...

Since the issue seems to be with amazon and Netflix, there might be a
playback issue with the channel.

Please try these steps in both the channels to refresh the channel

1. On your Roku player, can you please go to Home page and highlight the
Netflix channel and press the * star button to remove the channel?

2. Once removed, please unplug your Roku player from the power outlet and
plug it back in afterwards.

3. Once back on the homepage, please go to Streaming Channels and re-add
the Netflix Channel.

Frankly I have not had a chance to try this. But it sure seems to be some sort of bug in the Roku firmware (or perhaps in the cloud), rather than an issue with any of our remotes. I hope they fix it.

As to your comment on where the codes reside ... I tried that originally, but the current setup works better. I have lots of TVs, and all of the remotes have pages for all the locations in the house. Some local commands like on/off and volume I do of course control locally. By centralizing things like channel numbers in the system macros, I only have to put them in the RP-6, not each remote. I have one Roku (and one Apple TV and two DirecTV boxes) for the entire house, and they are located in an equipment room where I have a matrix switch. All are controlled via IR emitted from the RP-6.  The use of system macros made everything easier for me, and reliable and "efficient" enough.


P.S. I wish I could fix the text in the Topic of this post.  No one looking for Roku will look for Rook!

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