| Post 1 made on Saturday July 16, 2016 at 20:24 |
I have powered off and on the remote and can see that part of the software is loading but the application never displays. It stays in the "RTI, It's Under Control, Please Wait" state. I can retrieve the firmware version but can not download a new app. I can't retrieve the application file from the remote as it won't appear in the list of devices.
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| Post 2 made on Sunday July 17, 2016 at 10:12 |
trevcda Long Time Member |
Joined:
Posts: | October 2008
40 |
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Have you tried the System Recovery Wizard to retrieve the remotes programming?
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All my favorite things turn money into noise... |
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| OP | Post 3 made on Sunday July 17, 2016 at 15:12 |
I have tried this but the remote does not appear in the list of devices and I can't recover it. It appears as though the base firmware is there but the app is gone.
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| Post 4 made on Tuesday July 19, 2016 at 11:50 |
trevcda Long Time Member |
Joined:
Posts: | October 2008
40 |
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Maybe try downloading the older Theater Touch Designer and see if that can recover the device.
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All my favorite things turn money into noise... |
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| Post 5 made on Wednesday July 20, 2016 at 19:12 |
Shaner Long Time Member |
Joined:
Posts: | October 2012
136 |
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Have you tried the couple-step firmware loading process to re-flash the remote? If you contact RTI, they should send you a link with the firmware files.
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