EDIT: This was solved in five minutes with a Pro Control, who even stepped me through replacing the bad zero with a good one (unless, of course, it turns out not to work when I get to the client's house today!).

The "error" was that I chose a random Cisco box model number instead of a different random Cisco box model number. I have zero clue how one would know which model to choose, since none of the model number matched any database choice.

Back to the original posts:

When I set up my first system with Pro Control, I wanted to edit the names of some commands. That was 2013. Now, in the same system, I need to edit an actual command.

Today we changed a system that I installed in 2013 using the Pro24r and the ProLink.r. TV now comes from a Cisco box called using the "ISB Series Code Group 1 IPTV Receivers" in the library. When I discovered the problem I did not have the time to try other code groups.

The ZERO doesn't work! All the other commands of the codeset work. Anybody have any idea how to repair the database or otherwise make this remote not a brick? Thanks!

Ernie, get your hands on the hex code. Once you do, open the IR library manager, which is one of the installed applications. Find the device, click EDIT and hover over the command '0'. Click delete command (should only delete the hex code there). Then click edit and cut and paste your hex code. Then close that up, and drag it in from the software.

(This is by memory so I may have not been exact with my directions).

Thanks. This is exactly why I carry a TS1000 with me. I've somehow never done the process you're describing with CCP. Again, thanks.

Well, been there, done that, couldn't be done. Are we thinking of different software? Here's the term paper I wrote before leaving the residence:

Numeral 0 on a UVerse remote; learned on my TS1000 July 22 2016

0000 0071 0000 0012 000f 000a 0006 000a 0006 0016 0006 000a 0006 001c 0006 0010 0006 000a 0006 000a 0006 000a 0006 000a 0006 0016 0006 0010 0006 0016 0006 000a 0006 000a 0006 000a 0006 000a 0006 0cdd


A client has a Cisco UVerse cable box. The remote control system is a Pro24.r and a ProLink.r. Programming is complete with one exception: the ZERO of the cable box does not work. A command is emitted, but it does not do anything to the box.

So I want to fix this. With RTI product, I'd edit the Pronto Hex file. In fact, a post at remotecentral told me to do exactly that. I've edited it a little, but:


I have not been able to do what you're saying. Your instructions make sense to me with RTI programming, but ProControl? Nope.

I have the hex code. I've taught it to a Pronto, and it works. I've copied it in Hex and that's it up above.

I've moved to the ProControl "current page" and I see all the buttons, with check marks by those buttons with commands. I find no "EDIT" button.

If I hover over the 0, I get "A macro is assigned to this button. Auto-programming is enabled."

I have Ctrl+C copied the above code. While hovering over the 0 button, I right click and get choices that include Paste command. I click on that and there is no visible effect or confirmation. I save the file, download it, and the 0 still does not work.

So… wait! It said a macro was assigned to this button. So I open the macro. I right click on the DIGIT 0 command, and get COPY PASTE DELETE. And PASTE is grayed out, so not an option.

So let's go looking for the command in the library.

When I opened the command library in the ProControl editor to add devices, no name or location was given for the library, so I have zero clue where it might be and what it might be called.

Looking at it from Windows Explorer, there are two libraries in the group of files that make up the Pro Control software. One is MASTER NEW.cml, dated 7/3/2013. [By the way, this reveals a deep lack of clear thought on the part of the database people: they have not learned that NEW is a masterfully worthless name for anything that's going to stick around for more than a few days.] The other is file master0413.cml dated 12/18/12. I use the library software to open MASTER NEW. There are no Cisco boxes in it. I open master0413.cml. Well, no, actually, I don't. I get "error opening Library." I close the Pro Control software just to be sure it's not a conflict with opening a file that's already open; I get "error opening library." So I can't even tell if that library has the command in it.

I go to the ProControl site to download the library again. It's not there. There's only an entire software suite. So I go to the Search Menu. Oh, wait, there isn't one.


Please tell me how to edit one command.
Please tell me where the ProControl Library is and how to open it.

Thank you.

Since then I have looked at the ProControl Forum. This was a problem several years ago but apparently hasn't come up. It IS stated that the library cannot be edited. But the details of instructions of how to fix the control file don't match what the software does. (An example would be "click on edit" but there's no "edit."

I just got the cure. I called Pro Control and talked with Technical Service. Sorry, but I don't remember the name of the guy I talked to.

He told me that the zero of the codeset I was using has some "extra garbage" on the zero, and I should use a different codeset.

The proper choice was "IPN/VPN/ISB and CIS (IPTV) Series." I told him I was keeping this system alive and had not programmed any Pro Controls for a couple of years and he talked me through all the steps needed to put the zero from this codeset in place of the bad zero from the other codeset.

It was done in about five minutes.

See [Link: remotecentral.com] for a thread about horrible customer service. IT WAS NOT horrible customer service from RTI!