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Topic:
Multiple T2-C+ Falures
This thread has 13 replies. Displaying all posts.
Post 1 made on Wednesday April 24, 2013 at 12:16
Krassyg
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I recently installed a system with 3 T2-C+, one XP-3 and two RP-1. One of the T2-C+ was DOA, would not connect to the laptop. After a week, another one started displaying a black screen with a message that the file was not found and to download the file again. It would happen when the battery drops to low. Rebooting would fix it until it happens again. Latest firmware. Today the third one did the same thing. Is there some kind of an issues with recent T2-C+ shipments? I tried calling RTI but it is the same story again "must be a bad file, we are not at fault".
Post 2 made on Wednesday April 24, 2013 at 12:26
Total Control Remotes
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I don't know who you spoke with at RTI, but that just isn't the experience I have - or ever had. It seems very unlikely that you purchased three bad remotes in a row. Where are you getting your remotes from? I would talk to the distributor or supplier where you are coming from and let them explain or investigate this on your behalf. In the meantime you should check these batteries and see if you can see any physical signs that they may have been exposed to extreme heat or other conditions. We incorporate these remotes all the time and seldom have any issues. In fact, since the + series have arrived we have not had any issues.

The experience you are having with tech is simply not the norm. I would escalate this and see if it is something with your configuration that is crashing the remote which can happen, but unlikely. However, given that three remotes in a row have been problematic - all with th same symptoms I am going to bet it's not the actual remote.
Post 3 made on Thursday April 25, 2013 at 10:49
ralliart329
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I've also had great success with not RTI tech support and the T2C+ remotes. I have 2 in my own home and with probably over 100 of these on jobs I've never had the file be lost from a low battery or even ever seen the screen you described. I can see it being very possible that tech support was right and its in the file somehow. Have you tried loading a different program into them?

As for the remote connection issue I have stumbled on this. I found unplugging the USB and then power cycling the remote will let you regain connections.
OP | Post 4 made on Friday April 26, 2013 at 08:34
Krassyg
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I am getting them from an authorized distributor in NY. Only two of the remotes are exhibiting the issue. The third one would just refuse to connect. The system is as simple as it gets: the bedroom one is just a cable box and apple tv connected to a Samsung TV. No flags, no crazy macros, just some delay for the TV inputs. I already checked with RTI and of course it is the file according o them.

What exactly in the file can be contributing to this behavior?
Post 5 made on Friday April 26, 2013 at 11:24
TRCGroup
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4,149
Could be a problem with your laptop. That is the biggest common denominator. Try using a different laptop, with the latest software, the redo the firmware updates and redo the program from scratch. If it's as simple as you say, it shouldn't take more than a couple hours.

I've never seen a T2-C+ ever go bad, much less three in a row.
"You can't fix stupid."
Post 6 made on Saturday April 27, 2013 at 15:54
Innovative A/V
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On April 26, 2013 at 08:34, Krassyg said...
I am getting them from an authorized distributor in NY. Only two of the remotes are exhibiting the issue. The third one would just refuse to connect. The system is as simple as it gets: the bedroom one is just a cable box and apple tv connected to a Samsung TV. No flags, no crazy macros, just some delay for the TV inputs. I already checked with RTI and of course it is the file according o them.

What exactly in the file can be contributing to this behavior?

So you have ruled out a bad file on your own and it must be RTI's fault? because it couldn't be a virus on your system, right? have you tried another computer? sent them the file? i had a bad usb board on a Dell laptop that created a lot of connectivity issues and partial downloads
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Post 7 made on Saturday May 18, 2013 at 20:59
RTI Installer
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Just make a basic new ID file as a test, toss a few commands on there and upload to your remotes and processor. You may also try using a different laptop for the test programing. I have had a few laptops over the years that developed usb problems leading to incomplete file transfers. My current laptop is on its last days and is starting to refuse usb transfers so it is time for me to once again break in a new laptop.

by the way, I just installed 5 T2C+ remotes with an XP6 all of them work fine.
Never Ignore the Obvious -- H. David Gray
Post 8 made on Tuesday May 21, 2013 at 02:01
ralliart329
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I have seen problems like this all be because of a bad file!!!

Once it literally was a button i dragged and dropped onto an RK3 and added a simple driver command to. Nothing out of ordinary you'd think. But with this button my RK3 would not boot up! Delete the button works fine. Re added the button from scratch works fine. Go back to that file that i did it on initially and it crashes...
Post 9 made on Saturday April 26, 2014 at 21:27
GSIGuy
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OMG…. No, you are not insane, it’s easy to blame it on your laptop or the second laptop or the third.

The fact is, RTI hand held remotes are JUNK!! Been in this business for a long time and network with custom dealers across Canada and the USA. Some of us are still hanging in there with RTI and some of us have moved on. The bottom line, ask any long term dealer that has worked with RTI more than one or two years and will actually tell the truth. The remotes cause us stress and tons of mula, hard cash and our reputation with our clients. I love it when their remotes won’t connect with USB to your PC to do an update and you’re 1 ½ hours away from the shop. You contact RTI Tech support and they say try another cable, try another computer, stand on your head. You see, I have been down this road and brought a dozen cables and 3 computers, but it must be our fault because we tried to update on a Wednesday.

Last edited by GSIGuy on April 26, 2014 21:34.
Doing it Right
Post 10 made on Sunday April 27, 2014 at 10:24
ralliart329
Active Member
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655
Only other thing I can say is try rebooting the remote then plug right in. Or wait til ID says it can't connect, unplug remote, reboot and plug in. That works for me at times.

And I'll also admit Rti in the past had a bad run of t2c and t3 remotes that caused a ton of problems for us as dealers. Most guys who have been around a while know this was an issue that was caused when they had to switch to a lead free solder and the company they used for it did bad solder joints on hundreds or remotes causing the remote to white screen. Besides those remotes overall the failure rate is pretty damn low. I still have oringal t2 with IRF-6 in the field and only thing that's ever needed to be swapped out was the batteries. Which after close to a dozen years is completely expected
Post 11 made on Sunday April 27, 2014 at 17:56
davenport
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RTI remotes are far from junk, they take a lot of unspoken abuse and keep running for years. Many of the remotes in people's homes have now outlasted multiple cell phones failures in the same period. There was a manufacturing error around 5 years ago that caused a bunch of remote failures and they did a great job helping us get those remotes replaced. That situation didn't effect me too much, but I know many lost a significant amount of their time. RTI is not without error, but to create an "It's my first day!" account for the sake of bashing doesn't make much sense.

The the OP, your fresh out of the box failures are unfortunate. A bad USB cable or port could be the source. If pull out a USB cable during a file transfer you'll seemingly brick the device. There are ways to resolve, but you need to talk to RTI. If you have a bad cable or port you could be causing that same issue that occurs when the cable is pulled out during the transfer. A bad file could also cause headaches, so create a new version and slowly import your devices to see if you still have the issue.
Post 12 made on Monday April 28, 2014 at 15:19
sirroundsound
Senior Member
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November 2003
1,097
Did you learn the codes or use some from the various files available?

Not exactly the same issue, but I have spent countless hours trouble shooting a small system. After looking at the programming, the laptop etc, I finally tried all the commands (when the remote was working) only to find 1 satellite code (a button not used all the time) would send the system into some crazy state rendering it unusable.
Corrected the code, and all has worked fine for years now.

I agree with some of the above, yes RTI had a bad batch of remotes and they caused a lot of people a lot of grief. But in the end, they offer products that when programmed well can handle a huge variety of systems, and they offer a "programming" environment that is pretty easy to use.
Post 13 made on Monday April 28, 2014 at 19:40
pesci
Senior Member
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August 2006
1,210
In the last two months, I've had a rp6 go, t2+, 2 t1b, a few t2c and some t2c+. And some t2b which I got another call of the screen showin a line they the middle RTI is killin me this month. And thier answer everyti me.......it's old we can't fix so upgrade!
Post 14 made on Tuesday May 6, 2014 at 12:50
FASTLs
Long Time Member
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I have had a 1 year old K7, 2 year old XP8 and multiple RTI Docks go bad in the past year. I understand all companies can have problems but when your reputation is on the line, a little more reliability would help


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