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GET A LOAD OF THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This thread has 6 replies. Displaying all posts.
Post 1 made on Monday October 14, 2002 at 17:16
Dan J.
Long Time Member
Joined:
Posts:
June 2002
30
Thank you for forwarding that to me. I just got off the phone with RTI and was told the T2s that were sent out last did not have the new LCD display. In fact, there was never a new LCD display. They did switch vendors, but they were still defective. The so called "new" LCD displays will be received at RTI on Wednesday 10/23/02. They also re-designed the IR transmitter. I was told that they decided to continue to put out the T2 with the defective display because they would have had to shut down for 10 weeks to wait and switch over to the new screens. RTI is asking that anyone with a defective RTI T2 contact their dealer to set up an exchange with their local distributor. RTI is not accepting any remotes for repair until the new LCD displays arrive. If you can wait until 10/23/02, then you can call RTI for an RA #. If not, then send the remote back to your dealer and they should get it exchanged for a brand new one from their distributor and FedEx it back to you. This will get you a brand new remote with a new warranty, but you may run the risk of having another defective LCD screen. If you wait until 10/23/02 to send it into RTI, you will get the LCD display replaced with the new one, or they will more than likely replace the whole remote with a new one. Again, I apologize for all of the kayos.

Dan Johnson, Owner
DJ's Custom A/V
321 Spode Way
San Jose, CA 95123
Office # 408-229-2224
Fax # 408-229-2284
Cellular # 408-497-7873
Post 2 made on Saturday October 19, 2002 at 11:00
g1130
Long Time Member
Joined:
Posts:
October 2002
40
I would like to know how a company can expect any loyalty when it continues to lie to its customers. Lets face it, R.T.I essentially builds one product. They haven't been able to get it right since its introduction.

To their credit, they are more than happy to send out exchange units when you call them. That's nice but in light of the preceeding post, how can they possibly think that my time ($65.00 Hr. and travel) is worth less than theirs. I have replaced every T2 that I have sold this year. I am now starting to relace customer units for the second time. Can't Americans build a better product than this. I pride myself on my reputation. I do not enjoy the process of waiting for a call from one of my customers telling me that their T2 just crapped out!

We are talking about an $1,100 item once programmed. I also have to foot the bill to send each one back insured. I have been in the consumer electronics biz for approx. 17 years and have never seen a product with such a high and predictable failure rate. Who is running this company? My suggestion is that every RTI employee take a look at the mission statement that is posted on their own web site and ask themselves if they deserve any new business until they can deliver a product that "WORKS".

I love this remote. I also run a successful install business and can not afford to put up with this aggrevation any longer. This remote puts a blemish on my otherwise high quality installations.

RTI owners and users please call RTI and leave a message for their president and make your voices be heard. The president of the company is John Demskie and the corporate phone is 952-253-3100. Go to the corporate directory and spell JOHN to be forwarded to his box.
Post 3 made on Thursday October 24, 2002 at 09:49
Bill E.
Founding Member
Joined:
Posts:
July 2001
947
I agree that the problems are quite frustrating for dealers and customers alike. But RTI is strugling with crapy vendors that they don't have control of, so it's hard to slam them. I feel for them, and hope that they can just get this behind. There is no doubt in my mind that this is the best remote/software package on the market, and would I like to see RTI get to a point that they can continue to refine this great product. In the mean time we have had absolutly no problem getting replacements.

Bill
www.homeautomationnet.com
Post 4 made on Thursday October 24, 2002 at 16:09
rickp
Founding Member
Joined:
Posts:
October 2001
255
RTI IS responsible for their supplier selection. You cannot excuse them for poor execution of this important aspect of their business. If you buy a receiver that fails all the time, how willing are you to let the manufacturer off the hook and let the blame go to their suppliers?
I like this remote a whole lot, but I sure am glad I didn't get one recently. I have been lucky in this regard I guess.
ep
OP | Post 5 made on Thursday November 14, 2002 at 03:05
Dan J.
Long Time Member
Joined:
Posts:
June 2002
30
Update: RTI claims to have fixed the LCD problem again. All units with serial # 14500 and higher will have the new LCD and re-designed IR transmitter. Units started shipping 11/12/02. We'll see!!! Good luck to all, I wouldn't hold my breath!

Dan.
Post 6 made on Monday November 25, 2002 at 02:33
Theater Builders
Long Time Member
Joined:
Posts:
November 2002
43
The new display seems to work fine, its a little dimmer than the old ones, but not terribly, has a nice look to it.
Post 7 made on Tuesday November 26, 2002 at 21:02
Gary
Founding Member
Joined:
Posts:
August 2001
36
No redesignes in the ir transmitter according to RTI. They decreased the voltage to the screen to ensure a more reliable product. We'll see.


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