I've read some on the list are having display problems on the T2. My brand new T2 had a dark line through the display and I did not want to wait for service. I noticed that slight pressure to the case of the remote near the line would clear the display. I disassembled the case and found that the display was slightly loose from the pcb it rides on. I careful bending/tightening of the metal tabs that hold it in place solved the problem. I wouldn't attempt it unless you are comfortable working with small delicate electronics, but it was only a 15 minute repair.

RTI will replace the remote. They have a problem with certain serial numbers. I belive it is 12000 and higher. I have many remotes for my clients that they have replaced for me. They are having a problem currently with their screens.

My screen just went out also... I thought this was and old issue that they had corrected.

Thank you for forwarding that to me. I just got off the phone with RTI and was told the T2s that were sent out last did not have the new LCD display. In fact, there was never a new LCD display. They did switch vendors, but they were still defective. The so called "new" LCD displays will be received at RTI on Wednesday 10/23/02. They also re-designed the IR transmitter. I was told that they decided to continue to put out the T2 with the defective display because they would have had to shut down for 10 weeks to wait and switch over to the new screens. RTI is asking that anyone with a defective RTI T2 contact their dealer to set up an exchange with their local distributor. RTI is not accepting any remotes for repair until the new LCD displays arrive. If you can wait until 10/23/02, then you can call RTI for an RA #. If not, then send the remote back to your dealer and they should get it exchanged for a brand new one from their distributor and FedEx it back to you. This will get you a brand new remote with a new warranty, but you may run the risk of having another defective LCD screen. If you wait until 10/23/02 to send it into RTI, you will get the LCD display replaced with the new one, or they will more than likely replace the whole remote with a new one. Again, I apologize for all of the kayos.

Dan Johnson, Owner
DJ's Custom A/V
321 Spode Way
San Jose, CA 95123
Office # 408-229-2224
Fax # 408-229-2284
Cellular # 408-497-7873