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RTI T2-C+
This thread has 14 replies. Displaying all posts.
Post 1 made on Thursday March 22, 2012 at 20:11
Dietrichmc
Junior Member
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3
Hello everyone. I just had a new RTI remote installed in my home and I love it. I paid the professionals 4 hours of labor to program the remote and was happy to do so. I would like to be able to make changes to my remote (favorites etc.) without having to have them come out each time as it is expensive and they have quite a backlog. If any of you would be willing to send me the software I really would appreciate it. I thank you in advance.

D McCall
Post 2 made on Thursday March 22, 2012 at 20:50
Hertz
Long Time Member
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December 2007
397
Sorry but the software is only for rti dealers, not for end users.
OP | Post 3 made on Thursday March 22, 2012 at 21:25
Dietrichmc
Junior Member
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March 2012
3
I understand that it isn't intended for end users that is why I paid professionals to do the majority of the programming. I just want to have the ability to tweak very small items. Thanks though.
Post 4 made on Thursday March 22, 2012 at 22:25
internetraver
Long Time Member
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April 2003
447
You should run now, before it gets nasty.
Post 5 made on Thursday March 22, 2012 at 22:53
cpchillin
Select Member
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September 2007
2,232
On March 22, 2012 at 20:11, Dietrichmc said...
Hello everyone. I just had a new RTI remote installed in my home and I love it. I paid the professionals 4 hours of labor to program the remote and was happy to do so. I would like to be able to make changes to my remote (favorites etc.) without having to have them come out each time as it is expensive and they have quite a backlog. If any of you would be willing to send me the software I really would appreciate it. I thank you in advance.

D McCall

We're glad that you like it. Currently RTI doesn't allow any modifications to the remote, ie changing favorites, by end users. The software is only available to dealers.
Who says you can't put 61" plasmas up on cantilever mounts using toggle bolts? <---Thanks Ernie ;)
OP | Post 6 made on Thursday March 22, 2012 at 22:55
Dietrichmc
Junior Member
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March 2012
3
I understand you guys protecting your business. I understand that there will be some people who do not like me posting this. But I am simply hoping that someone will be willing to offer up the software.
Post 7 made on Friday March 23, 2012 at 09:55
Diskreet
Regular Member
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February 2011
115
So why don't you call your professional installer who you paid to do the job and ask him for the tools to do his job ? See what kind of response you get.
The Future's Bright, The Future's Controllable.
Post 8 made on Friday March 23, 2012 at 10:35
sirroundsound
Advanced Member
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November 2003
801
You also have to keep in mind it isn't just about protecting our business, it's about protecting our right to do business with RTI. Our dealer agreements do not allow handing over the software to the end user.

I find that if I have done my job correctly, I do not get calls from clients wanting to make changes to their remotes. And if I do, they do not mind paying for it.
Usually the only time I am required is when new equipment is being installed (and I am typically the one doing that too)
Post 9 made on Saturday March 24, 2012 at 08:42
Innovative A/V
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1,937
On March 22, 2012 at 22:55, Dietrichmc said...
I understand you guys protecting your business. I understand that there will be some people who do not like me posting this. But I am simply hoping that someone will be willing to offer up the software.

It isn't us "protecting" our business....it is us following the law. It is copyright protected and property of RTI. We do not have the right to distribute it. If you wanted to play you should have bought a Harmony.
www.goinnovativeaudiovisual.com
Cedia certified installer
ISF Certified 'It's not how many times you get knocked down but it's how many times you get back up and go forward"
Post 10 made on Wednesday April 4, 2012 at 01:10
punter16
Regular Member
Joined:
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May 2011
186
D McCall

Could you please send me some of your proprietary workplace tools and software for free?

Please also include any intellectual property.

Thanks
Post 11 made on Wednesday April 4, 2012 at 08:48
TRCGroup
Super Member
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December 2007
4,149
There is no need to beat a dead horse.
"You can't fix stupid."
Post 12 made on Thursday April 5, 2012 at 15:23
trilliumtech
Long Time Member
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February 2008
253
On April 4, 2012 at 08:48, TRCGroup said...
There is no need to beat a dead horse.

If it keeps trying to get back up and eat your brains like a zombie, then yes, there is.
Lord loves a workin' man; don't trust whitey; see a doctor and get rid of it.
Post 13 made on Thursday April 5, 2012 at 22:21
oprahthehutt.
Regular Member
Joined:
Posts:
December 2011
237
RTI needs to either provide a system that can be remotely updated, or provide a Client only software that can basically just upload an emailed file.

With our Elan g! systems I will log in make changes and be done in 5 mins. Today I drove an hr 1 way because I forgot to change the "guide" code when the cable company changed from Moxi to Moto. Granted it was my fault for not being more thorough when I installed it, but that is not the point.

As to the OP pressure your dealer to pressure RTI. Otherwise RTI will stand pat.
Post 14 made on Thursday April 5, 2012 at 22:53
TRCGroup
Super Member
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December 2007
4,149
Hey Tony, how have you been? I've missed you here in Houston.

Oprahthehutt, you can indeed update RTI remotely. At least all the IP capable products. For the others, you can just put all the commands on an XP processor and use system macros on the remote. I've done that for jobs out of town so I don't have to drive out there just to update a channel change or other basic service call.
"You can't fix stupid."
Post 15 made on Sunday April 8, 2012 at 10:23
ralliart329
Active Member
Joined:
Posts:
October 2007
642
I will make a real suggestion for a fix.

Call your dealer and ask them to setup your processor so they can download it from their office. They can store the channel macros on the processor so they dont need to plug into your remote to change the channel numbers.

If your dealer does not know how to do this have them email me at alex10182002@yahoo.com and i will assist them.


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