If you copy an image and put it on another page, only to find that the button is not responding to button presses............. wouldn't you think the FIRST thing I would check is the Inactive checkbox??!?

LOL

why is troubleshooting so hard?  :)  I'm checking zigbee coverage, rebooting things, reloading programming...  long day...

Troubleshooting is always a set of steps that divide the universe. Find something in the middle of the process and see if everything works up to there. If it does, the problem is in the second half of the process and you can divide that into parts.

I'm not sure that helps in this case. For me, a lot of times, some kind of radar seems to zoom me in to the issue. Occasionally not -- more than an hour spent yesterday sussing out how control of an iPod works when plugged into a Yamaha receiver. A key issue: Play and Pause are both toggles unless the display is up. Then they are discrete. Who'd a thunk?

that's weird.... 

after the T3-V issue, we had a pair of Sennheiser wireless headphones with a constant loud popping in them.  We were rooting around trying to find the culprit and ended up pulling some wires loose.  Gave up on the headphones to find that the Bose system was only playing the cable box out of the left speaker.  Then we realized the Bose system was off and was still playing audio.  Then we realized the T3-V was no longer controlling the Bose.  Then I found that 2 of the stupid proprietary Bose cables had come loose.  Then I hooked them up, backwards, and could only get audio when the Bose was off.  That's how screwy that crap is.  I was ripping the IR equipment apart, reloading old program files, etc.  Finally swapped the two Bose cables and everything started working.